FW: Complain against ATC Food Products, Bhopal for product POHA Pkg dt. 05.09.13 Lot. No. ATC/130905 purchased against your bill no 0041 dt. 13.10.13 and 0270 dt. 15.10.13.

 

 

From: Sanjay Kumar [mailto:sanjayfront@yahoo.com]
Sent: Tuesday, October 15, 2013 9:49 PM
To: store_gwl.3075_ssqr@zmail.ril.com; rpkathuria@rediffmail.com; admin@reliancefresh.info
Subject: Complain against ATC Food Products, Bhopal for product POHA Pkg dt. 05.09.13 Lot. No. ATC/130905 purchased against your bill no 0041 dt. 13.10.13 and 0270 dt. 15.10.13.

 

 

  

To,                                                                                                                         Dt. 15.10.2013

Manager,

Reliance Fresh,

Morar  Branch,

Gwalior (M.P.)

 

Sub.:- Complain against ATC Food Products, Bhopal for product POHA Pkg dt. 05.09.13

           Lot. No. ATC/130905 purchased against your bill no 0041 dt. 13.10.13 and 0270 dt. 15.10.13.

 

Dear Sir,

I wish to lodge complain against subjected product which is being sold through your outlet. 

The product is very bad quality and not fulfilling the quality as expected by customer.

 

It seems that the parameter which is stated on packet will not match with packed product.

 

So you are requested to forward my complain to food Inspector and get your lot checked for same product.

 

Complain may also be forwarded to manufacturer/packer for corrective and preventive action 

with compensation to customer.

 

Thanking you.

 

SANJAY KUMAR

58/B, Kunj Vihar Colony,

Gwalior (M.P)

Cont.- 9425654680

 

 E-mail : sanjayfront@yahoo.com

            

reminder 10

  i am regular customer of your reliance fresh since 2007

         And purchasing maximum through DEBIT CARD

         I never faced any problem  

         BUT ON 24/11/11 WHEN I VISITED YOUR   OUTLET

        SHOP NO 1-4 LAKULISH BUILDING R V DESAI ROAD VADODARA

                 PHONE NO                         0265 6453672            

I purchased for Rs 232.54 very small outlet is also small   and gave ICICI DEBIT CARD

AFTER SWEEPING THEY RETUNED ME AND TOLD THAT YOUR CARD IS NOT VALID

I WAS SURPRISED THAT SINCE LONG I AM USING NO COMPLAIN?

THAN I GAVE HDFC CARD IT WAS ACCEPTED

NEXT DAY WHEN I SAW THAT AMOUNT WAS DEDUCTED FROM MY ACCOUNT TWICE

232.54 + 232.54= 465.08  FROM ICICI CARD   WHILE THEY TOLD ME CARD IS NOT VALID ?

ONCE FROM HDFC DEBIT CARD WHILE I PURCHASED ONCE CAED WAS SWEEPED THRICE

I VISITED SO MANY TIMES NO REFUND OR SOLUTION GIVEN THEY SAY BANK WILL REFUND YOU

BANK SAY CARD IS SWEEPED IT IS AUTOMATIC DEDUCTED RELIENCE WILL GIVE YOU REFUND

I VISITED SO MANY TIMES WASTED TIME AND PETROL NO RESULT THEY GAVE ME YOUR EMAIL

   It is 21days passed     Please do the needful and oblige

Dr narendra verma

                        9426321673            

 

Complain for bad customer handling

Hi,
   I had visited today your reliance fresh kandiwali East lokhandwala township mumbai store, Store executive miss behaved with me. when he had not given offer coupon to me when I asked he rudely said nahi ha and while billing also on reliance brand bathroom freshener u have offer of 2+1 free when 3 units charged to me and I asked why he again miss behaved by saying their is no offer and u had not read properly.
           This happen always as ur staff dose not  know how to speak to ur customer and they never support the customer while shopping also.
 In this era of tough competition how  professionally u r running your store which shows how ur other brand store will be.

Hemant Gandhe
Sent from BlackBerry® on Airtel

Recover The Cost

Dear Concern,

Sir i bought some materials from Reliance fresh situated in NIT Faridabad. Vim drop bottle was one of them. They charged Rs.42.00 from me although the printed rate of that bottle is Rs.40.00. I promptly  informed  about it to concern person  of Reliance fresh and I told him that it is not legitimate but they were ignore me and unable to provide proper response (did misbehave with me).I have bill  & bottle  for evidence .it is requested  please take some restrict action against it.

Please find attached files as evidence and do needful something.

Regards,

Manoj Kumar

I am one of your customers

Dear Admv Officer

 

 

I am one of your customers.  Your recent move to charge for carry bags is appreciable, which is a step to reduce usage of plastics and thereby save the environment.  However, I would like to suggest you the following :

 

When you are charging the round off figure (9.50 paise = 10.00) means 50 paise you are charging more and when a customer takes  carry bag of Re.1.00 you should charge only 50 paise from the customer and not a rupee. Or you should pay back the 50 paise to the customer.   You might be aware that  lakhs of customers are ignoring this small amount which is a huge income of  Relieance or the Sakes-Man.  I understand that you are ignoring 49 paise  but that is very rare.  Hence I suggest you to either pay back the 50 paise  or do not charge for a polypack  costing Re.1/-

 

 

P.K. Bhargavan

Officer (S)

Paradeep Phosphates Limited

Pandit Jawaharlal Nehru Marg

Bhubaneswar – 751001

Landline - (+91)-674-2393931 - Ext:355

Fax - (+91)-674-2394987

 

Rude behaviour of reliance fresh employees

Hi,
     This is to bring to your kind notification that the senior as well as junior employee of the reliance fresh situated at chunabhatti(E) in mumbai, have now a days become very rude and rustic.

It happened like this, " The Safal green peas(200grm) bought by me from the reliance fresh was found to be rotten in the sealed pack, when I complained about this to the senior official present in the store, he started scolding me badly saying that i might have not handled properly, inspite of explaining him 10 times, he didnt aggred that the packet from the store was rotten, when i asked to check the batch nos and details in the "SAFAL PEAS" packet, he refused and said that they dont have facility of printing duplicate bill(since i didnt presumed the bill)"

I have presumed the copy of my swiped card with me, but he says that the details are not linked to the bill.

I never demanded the money back, i always wanted him to accept that it was store who mishandled it. There are nos of similar complaints of bearing rude behaviour of your employees,Kindly train them well so as to treat customer well. This is not only ruining "Reliance fresh" name but on the same ground loosing "Safal Peas" popularity, as all other brand of peas were properly handled in the store.

I request you to take an action on the above complaint, or sort it down to your earliest.

greivances

I WOULD LIKE TO INFORM YOUR KIND OFFICE THAT MANAGER RELIANCE FRESH PPR COMPLEX MITHAPUR ROAD JALANDHAR HAS ASKED FOR ADVANCE AND WAS NOT WILLING TO GIVE RECEIPT WHEN I APPROACHED RELIANCE FRESH FOR PURCHASE OF 50 LITERS OF MILK, FOR FUNCTION , YOUR MANAGER ASKED FOR RS 1000 ADVANCE AND SAID HE WILL NOT GIVE RECEIPT OF ADVANCE AND WILL SUPPLY MILK DIRECT (NOT FROM RELIANCE FRESH).
KINDLY LOOK INTO THE MATTER.
REGARDS,
IQBAL SINGH BHATIA
9217810777

BHAVNEET SINGH BHATIA
ASTRA ZENECA PHARMA (I)LTD.
E. CODE - 7863
PH. 9357001947

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COMPLAINT FOR DILSHAD COLONY STORE IN DELHI

SIR NAMASKAR I AM THE REGULAR CUSTOMER OF YOUR STORE AND RECENTLY VISIT YOUR STORES WHICH ARE IN MY WAY AND IN THIS STORE WHICH IS NEAR TO MY HOME YOUR STAFF IS ENTERTAINING SHOPKEEPERS ONLY WHEN THERE IS SCHEME IN COKE THEY USE TO SELL IT IN EARLY MORNING IN BULK AND AT THAT TIME ALL CASH COUNTERS WORK AND AFTER THAT THEY USE TO SAY CASH COUNTERS ARE FAULTY AND IF WE COMPLAINT THEY SAY THAT THERE IS COMPLAINT BOOK YOU CAN SUBMIT YOUR COMPLAINT AND THE GUARD AND THE PERSON ON INSURANCE COMPUTER ARE WORKING ON MTNL PHONE ONLY THE SHCEME IS NOT PASSED TO CUSTOMERS BUT IT IS PASSED TO THEIR FREINDS AS ONE PERSON USE TO TAKE ALL THE SCHEME AS WE ASK FOR THE PRODUCTS THEY USE TO SAY THE GOODS ARE OVER AND I HAVE SEEN THE PERSON TAKING 50 KG OF REDLABEL WITH FREE SUGAR AND STAFF ASK TO TELL THE PHONE NO. AND THEY USE TO SAY WE WILL TELL YOU ABOUT THE SCHEME AND THE PERSON WHO IS REDUCING THE PRICE IN MORNING IS A HORRIBLE MAN WHEN WE ASK FOR GOODS HE SAYS IT WILL TAKE THE TIME FOR 1 HOUR AND WHEN THE PAKORA WALA IN DILSHAD GARDEN VISIT THERE HE USE TO GIVE HIM GOODS URGENTLY AND THE MANAGER IS IN THE ROOM AND WHEN WE ASK TO MEET HIM  STAFF SAYS HE IS NOT THERE AND THEY USE TO TORN ATTA PACKETS AND DAL PACKETS AND PASS IT TO THERE FREINDS AND I HAVE SEEN THIS SCENE VARIOUS TIME AND I CAN PROVE IT TO YOU AND I WILL BE THERE IF YOU FIX A MEETING AND WHEN I ASKED DEO  IN MARK DOWN THEY IGNORE ME AND AFTER FEW DAYS I HAVE NOTICED THAT THEY ARE USING IT AND WHEN I ASKED THAT IT IS CHEATING THEY SAID IT WILL BE PASSED TO DUMP PLEASE SEE INTO IT

Reliance One Card No 2266111308668763

I am your regular customer at Reliance Fresh Miraroad East and using the subject card for reward points for last three years.But so

Far I have not received the permanent card.About three months back I had already talked to Reliance Fresh Official  who contacted customer care and allowed met to speak to the officer who promised me that permanenet card will be dispatched within fifteen days. But so far the same is not

Received and the Temporary Card has almost become unusable.

 

Hence ie is requested to send the permanent card at the following address.

 

Jitendra.C.Goyal,(Mobile No.9702682962.9969970013

Shanti Nagar ,Sector One,

Bldg.No. B-52, Flat No 202,

Opp om Sai ENT Clinic,

Mira Road East Pin-401107

 

Thanking You.

J.C.Goyal

 

 

Complaint

Dear Sir/Madam,
Recently I had purchased 20 kgs of basmati rice from your Reliance Fresh Store in Alkapuri, Vadodara. As four bags were difficult to carry, we had demanded bags from your staff at the store, but to our disgust, they told us that you have to pay a charge for the bags. Why???? You do not let us carry our own bags inside the store & you charge for the plastic bags you give us with the items we purchased!!! I request you to look into this matter.

Thanking you,

Dhaivat Vatsaraj