Bad behaviour towards customer/ mismanagement in M,V.P. Colony Branch, Vizag

From: Zodiac consultancy <zodiac_marketing@yahoo.com>
Date: Sat, Apr 30, 2011 at 7:03 AM
Subject: Bad behaviour towards customer/ mismanagement in M,V.P. Colony Branch, Vizag
To: rpkathuria@heliancefresh.info
Cc: admin@reliancefresh.info

Dear K.S.Venugopal, Good MORNING! I, Sadasivuni Ganesh,Chief Marketing Director, having Card no6048 6310 0942 0749 regular Customer to your Reliance Fresh in M.V.P.Cololony, VISAKHAPATNAM,   I REGRET TO INFORM YOU THAT YOUR STAFF IN M.V.P BRANCH IS NOT SUITALE SALES, THEY ARE RESPOND THE CUSTOMER PROPERLY AT THE SAME TIME UNEVEN THINGS ARE HAPPEN IN THAT BRANCH. MR. NAGENDRA WHO IS INCHARGE OF THE BRANCH IS NOT CAPABLE OF MANAGE THE BRACH MOREOVER THE ABOVE SAID BRANCH IS OUT OF CONTROL. iF YOU CONTINUE HIM , THAT BRANCH IS ALSO LIKE  SUBHIKSHA COMPANY. PLEASE TAKE NECESSARY AGAIST THE STAFFF OR ELSE . WE WILL TAKE SAME MATTER TO THE TOP MANAGEMENT. WITH REGARDS SADASIVUNI GANESH 09700351034 / 08121389593

Customer Complain against No. 21, Valsarvakkam 2 Chennai.

From: Rakesh Singh <rakesh_gigroup@yahoo.in>
Date: Sat, Apr 30, 2011 at 10:06 PM
Subject: Fw: Customer Complain against No. 21, Valsarvakkam 2 Chennai.
To: admin@reliancefresh.info

It is requested   1.  sum days before on 25th JAN, 2011. I purchashed one DABUR AMLA HAIR OIL it is Printed MRP- 34:00 on the sticker, which is pested on the bottle. But when i purchased in your Shop Branch at Valsarvakkam 2 , I pay 38:00 Rupees. Bill no. #0123 Date 25th JAN, 2011 at 20.07 hrs,   C3694.    2. Now today i purchased Orange (Rate 75 INR / kg.) Next (Offer Price displayed on Vertical Board 37:50 INR / kg.)  I purchased 0.390 Grams, as per your offer price i feel 15.00 appro. But your Executive charged 75:00/ kg.   I CAN SHOW ALL THE BILLS WHEN YOU REQUIRED FOR JUSTIFICATION.   When I tell him, why you taking more money. I don't know his name. HE TOLD " BILL IS WRONG, YOU TAKE MORE QUANTITY. When  i refuse to take more quantity, he taken orange from my hand and threate there is NO orange for you Bill no. - #0282, 30th Apr, 2011at 20:02 hrs. c1014.   and one person he was standing on main gate look like as manager "he told me by FORCELY there is no need customer as like you, and don't try to come here again and abuse me. It is right ?.     Conclusion:- I feel how many customers come here and pay more money and listen his wrong statement and pay more money and quarel with him.   it is requested please clear it.and take necessery action, and inform me.                                                                               Rakesh Kumar                                                                                  CHENNAI.                                                                             MOB- 97907 51199.

Cheat by Reliance fresh - Re: 'ICICICARE=041-350-566'

From: Hubertson T, District Secretary, CONGRESS HUMAN RIGHTS DEPT., INDIAN NATIONAL CONGRESS PARTY <inchumanrights@gmail.com>
Date: Thu, Apr 28, 2011 at 11:37 AM
Subject: Cheat by Reliance fresh - Re: 'ICICICARE=041-350-566'
To: store_chn.1042_vcry@zmailril.com, admin@reliancefresh.info, rpkathuria@rediffmail.com, rpkathuria@reliancefresh.info, contact@relianceada.com, anil.ambani@relianceada.com
Cc: cmcell <cmcell@tn.gov.in>, governor@tn.nic.in, hcourt@tn.nic.in, "Chennai, Banking Ombudsman" <bochennai@rbi.org.in>, "Chennai, RPCD" <rpcdchennai@rbi.org.in>, crcchennai@rbi.org.in, "Chennai, DNBS" <dnbschennai@rbi.org.in>, mlakilliyoor@tn.gov.in, secypg@nic.in, consumer <consumer@tn.nic.in>, Consumer Redressal <mail@consumerredressal.com>, customer.care@icicibank.com, phq@tn.nic.in

To

 

The Manager,

Reliance fresh,

No.5, Dhandeeswaram Main Road, Velachery, Chennai-600042, Tamilnadu

Phone no: 044-43036750

 

Sir/Madam,

 

You may find the below mail sent to us from the ICICI Bank.

 

Please make arrangements to revert the incorrectly debited amount of Rs.1262.74 dated 18-April-2011, to my account immediately in relation to my ICICI Bank Savings Account No.603301511984, vide debit Card no.4181 5760 3301 9185.

 

Its none of my fault.  Who asked you to swipe the card for twice instead of swiping it for one time.  How can the Reliance Fresh claim the amount of money which was not been authorised by me.

 

Its not good for you to disconnect the call repeatedly, while I call you at your above mentioned landline phone.

 

By-

 

Annie N. Nisha

Mobile no.7299663630

 

On Wed, Apr 27, 2011 at 8:17 PM, Head Service Quality <headservicequality@icicibank.com> wrote:

Dear Ms. Nisha,

 

We refer to your appended e-mail of April 18, 2011 addressed to ICICI Bank which has been forwarded to the undersigned for due analysis and redressal.

 

We have raised the charge back against the disputed transaction. As the amount is claimed by the merchant, the turn around time for the charge back process to be completed is 16 weeks.

 

We are looking into the matter and we will revert to you on or before August 10, 2011.

 

Looking forward for your co-operation to assist you further.

 

Sincerely,

 

Rajini Nair

Office of Head Service Quality

 

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

 

 

-----Original Message-----
From:   District Secretary, CONGRESS HUMAN RIGHTS DEPT., INDIAN NATIONALCONGRESS PARTY Hubertson T (inchumanrights@gmail.com)
Date:   Monday, April 18, 2011  06:16 PM
To:   admin@reliancefresh.info (admin@reliancefresh.info); rpkathuria@rediffmail.com (rpkathuria@rediffmail.com); rpkathuria@reliancefresh.info (rpkathuria@reliancefresh.info)
Cc:   cmcell (cmcell@tn.gov.in); customer.care@icicibank.com (customer.care@icicibank.com); Chennai, Banking Ombudsman (bochennai@rbi.org.in); crcchennai@rbi.org.in (crcchennai@rbi.org.in); Chennai, DNBS (dnbschennai@rbi.org.in); Chennai, RPCD (rpcdchennai@rbi.org.in)
Subject:  Incorrect Debit from ICICI Savingaccount via Debit Card swipe -Reliance Fresh Outlet, Thandeeswaran Nagar, Velachery, Chennai.

 

Sir,   Yesterday, I have made a single debit card purchase of Rs.1,264.74 in relation to my ICICI Bank Savings Account No.603301511984, vide debit Card no.4181 5760 3301 9185 at the Reliance Fresh Outlet, Thandeeswaran Nagar, Velachery, Chennai.   The red coloured transaction as Sr.No.2 with the description VPS/RELIANCE FR/20110417190538/0 is incorrect.   Sr.No Date Description* Cr/Dr Amount 1 18/04/2011  VPS/LATTA SUPER/20110417202454/0 DR INR 1,197.50 2 18/04/2011  VPS/RELIANCE FR/20110417190538/0 DR INR 1,262.74 3 18/04/2011  VPS/RELIANCE FR/20110417190455/0 DR INR 1,262.74

 

The error may occured due to the negligency of the sales staff, who swiped the card for twice.

 

Please re-credit the incorrect debit of Rs.1262.74 with immediate effect.

 

I have called over the Reliance Fresh contact Landline phone no.044-43036753 for several times, where it is ringing and no response.

 

Rectify immediately.

 

By-

 

Annie N. Nisha

7299663630
-- 
In Political social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India[NSUI]-Tamilnadu,
DISTRICT SECRETARY, Congress Human Rights Dept.,Kanyakumari Dt.[WEST],
Indian National Congress Party.

--
yours in social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India[NSUI]-Tamilnadu,
DISTRICT SECRETARY, Congress Human Rights Dept.,Kanyakumari Dt.[WEST],
Indian National Congress Party.

--
yours in social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India[NSUI]-Tamilnadu,
DISTRICT SECRETARY, Congress Human Rights Dept.,Kanyakumari Dt.[WEST],
Indian National Congress Party.

bad services

From: Adarsh Mathur <nicetel@gmail.com>
Date: Tue, Apr 26, 2011 at 4:44 PM
Subject: bad services
To: admin@reliancefresh.info

Bad services, bad products and  behavior  of store staff is BAD at sector-20 panchkula

 

Adarsh, panchkula

Regarding Complaint No # 731482 ****Will register Case in Consumer Court, If no action is taken*****

From: Avinash Kumar <avinash.kumar_1@hotmail.com>
Date: Fri, Apr 22, 2011 at 6:22 PM
Subject: RE: Regarding Complaint No # 731482 ****Will register Case in Consumer Court, If no action is taken*****
To: admin@reliancefresh.info, customerservice@ril.com

Hi,

It has been 21 days past, but I still didn't get any reply from your side, I called customer care (On 22-Apr-2011-@ 5:50 PM) and had word with Mr. Rajesh  and Supervisor Mr. Shrikant, They told me that issue will be escalated and they didn't have any update regarding my complaint # 731482  which was raised on 31-Mar-2011.

I need update from your side else I will take further action against this.

 
Thanks and regards,
Avinash Kumar
+91-9540545111

---

From: avinash.kumar_1@hotmail.com
To: admin@reliancefresh.info; customerservice@ril.com

Subject: Regarding Complaint No # 731482 ****Will register Case in Consumer Court, If no action is taken*****

Date: Thu, 31 Mar 2011 20:52:17 +0530

 Hi,
 
My Name is Avinash Kumar, I am the regular customer of Reliance Fresh (Card No - 2266 1112 0043 2532), I had a very worst experience in Reliance Fresh, Pandav Nagar, Delhi Store (Store No - S02643). Today after shopping(Bill Number is C3960 #0349), I asked Store Staff for *Free Home Delivery but they tried to manipulate me that "Reliance Fresh has stopped Home Delivery", I told them if it is written on Bill so I should be given "Free Home Delivery, but they totally denied from giving the service, instead of that, they tried to shout and mentally harassed, Sunil Singh (Employee NO - 53001649) and other employees misbehaved over this and shouted as if he is some type of Goon,  it happened lot of time earlier. I noticed, they try to misbehave with other customer as well who is uneducated or from urban area.
 
 
I registered a Complaint NO # 731482 on Reliance Fresh Customer Care Number, if no action is taken within given time period(7 days),  I would go to consumer court and will file a complainst against Store for Mentally Harassment of customers, Misbehaving by staff members and cheating, unhygenic Food products and Expired Food Products & consumer goods(I have noticed, this store having lot of Expired Foods as well and which they sell at discount price).
 
 
Please let me know about the actions if taken.
 
 
Thanks and regards,
Avinash Kumar
+91-9540545111

Very bad shopping experience at Reliance Fresh store sector 15, Gurgaon

From: Akash Agrawal <akash.agrawal84@gmail.com>
Date: Fri, Apr 22, 2011 at 10:16 PM
Subject: Re: Very bad shopping experience at Reliance Fresh store sector 15, Gurgaon
To: admin@reliancefresh.info

Hi,

My name is Akash Agrawal, a resident of Sector-15, Part-1, Gurgaon, Haryana. I repeatedly had very bad shopping experience over there and nobody in the store could help me.

1. Almost every value in my bill has a lot of difference in display price and billing price. Nobody was able to help in this regard and gave me stupid excuses. This is pure cheating and very bad at any store part.
2. Above incident didn't happen once but experience the same problem multiple times.
3. We shopped for almost 1 hour and AC wasn't working. A huge suffocation.
4. Only 3 billing counters were working with lot of queues.

Billing number for first point was #0171, which was cancelled and the date is 22-APR-2011. Please look into this at the earliest.

Also they gave me email-id for customer complaints as cutomerservice@ril.in, which never worked.

Regards,
Akash Agrawal

9971707382

Misbehaviour by staff and rude behaviour( reliance fresh Pune )

--

From: nayana hirani <nayanah@hotmail.com>
Date: Tue, Apr 19, 2011 at 9:16 PM
Subject: Misbehaviour by staff and rude behaviour( reliance fresh Pune )
To: rpkathuria@rediffmail.com
Cc: admin@reliancefresh.info

Dear Sir / Madam,
 
We are residing at Kalyani Nagar , Pune and have been shopping at the Reliance Fresh Branch very regularly.
What has transpired with us at your Branch has been disturbing, alarming and completely  unpleasant.
I would like to inform you in  a few words the experience that we have undergone.
 
On Sunday April 17th we shopped for value of about Rs.1000.00 only for purposes of donating to a orphanage.
There was a scheme which mentioned that on a billing of Rs.399.00, one could avail of kwality wall icecream worth 140 for Rs.99.00.
We bought two packs. As we were travelling to the orphanage, we requested the staff if we could collect the items later on.  
The billing staff confered with the floor manager and confirmed the same. I had in the meanwhile also checked on the points accumulated on my card.
Since there were a few heavy packages we were told that some staff would help us. However there was reluctance from the staff and all the heavy packages were carried by my husband. The staff chose to pick the lighter biscuit packages after inquiring where the vehicle was parked. The bill collected mentioned " Ice cream pending". We had already paid for the icecream in our bill.
 
Today, April 19th, we went with the bill to the same outlet. There was no cooperation. We had to request the staff to man the billing counter. On presenting the bill and the iceream packages., There was a flurry of confusion. Nobody had a cluue. They asked us why we did not get the bill signed from  the staff on that day. We were made to wait for about half an hour while there were calls being made. The floor manager and the staff who had attended us were not responding to their mobile phones.
 
We had had enough and decided to walk out with the package. We were stopped and then told it is okay since you are on camera. I admit we were completely at wits end by now and had to tell the staff in a stern voice. At this point, one young staff actually came towards us and gesticulated and raised his arm and told us that "I Will Hit you ". This was told to us a number of times. We decided to call the police and i drove to the nearest police station while my husband waited at your outlet.
 
We decided not to take the matter further with the police only because we did not wish to take this disgusting event any further and there was a strong indication that the staff might loose their jobs and their families might suffer on the account of our 200.00 worth of icecream !!
 
There was not even a apology from any of the staff during this entire episode.
We were disgusted with the behaviour and in general the apathy, the disrespect and non caring attitude of RELIANCE FRESH.
We have torn the bill and given it to the staff and left the icecream packages at the security itself.
 
This was definitely our last entry to anything to do with Reliance Stores.
Only to inform you, we are regular customers to Vision Express ( Kharadi ), and also recently shopped at your store in Gurgaon.
 
Our sincere prayer that customers get better treatment and are not threatened at your businesses.
 
Nayana Hirani.    Manoj Hirani.    

Regarding complain of Reliance Fresh Kolar Road Bhopla

From: sujeet kumar <mailtosujeetkr@gmail.com>
Date: Sun, Apr 17, 2011 at 12:28 PM
Subject: Regarding complain of Reliance Fresh Kolar Road Bhopla
To: rpkathuria@rediffmail.com


Dear Sir,

I bought some grocery from Reliance Fresh, Kolar Road Bhopal. My bill
number is #0067 dated 17 April 2011 at 10:19:25 AM .

When I came home and checked items, some items were missing from my
bag. I went back to the shop around 11:15 AM same day (about after 40
minutes) and asked them regarding the missing items, but they denied
that anything was missing. I also talked to the Fr, MGR Prachi Mishra
regarding this but nothing happens. The person who made the bill is Mr
Sunil Dube

They also refused to give the contact number of any other higher authority.

This is a serious issue. I was a regular customer and this type of
things discourage customers from shopping from Reliance fresh.

Please take appropriate measures. If you are not the right person then
please send me the contact number of the persons to whom I can
complain.

Thanks,
Sujeet Kumar
Ph: 7566952216

Reminder: Refund of Money regarding

From: <rampal@iiitm.ac.in>
Date: Mon, Apr 18, 2011 at 9:15 AM
Subject: Reminder: Refund of Money regarding
To: customerservice@ril.com, admin@reliancefresh.info


Dear Sir/Madam,

On 14/04/11 08:45 PM I went on Shopping to "Reliance Fresh Limited", Millenium Plaza, Govindpuri, Gwalior (Madhya Pradesh).


The total amount of the stuff purchased was Rs. 374/- for which i offered my Bank Of India Debit card.

The operator there scrached my card. While the tansaction was being processed, there was a power failure resulting in incomplete transaction.

When power came, the system didn't generate the receipt but the amount had already been debited from my Bank A/c for which I instantly got the SMS on my mobile.

I asked the reliance personnel there, I also show them SMS Message, but they told that they haven't got the amount. I had had to purchase the same stuff through cash payment of Rs. 374/-.

The above situation was highly inconvenient and frustrating for me.

I request you to kindly refund my money Back.

Yours truly,

--

Rampal Singh Kushwah
DEO, Academic Cell,
Atal Bihari Vajpayee-Indian Institute of Information Technology & Management, Gwalior.(M.P)- 474010 India
अटल बिहारी वाजपयी भारतीय सूचना प्रौद्योगिकी एवं प्रबंधन संस्थान ग्वालियर (म.प्र.)४७४०१० भारत
Morena Link Road,Gwalior – 474010.
Email : rampal@iiitm.ac.in
Web: www.iiitm.ac.in
Off: 0751- 2449704, Fax : 0751- 2449813
Mob: 09303865659

Fwd: Incorrect Debit from ICICI Savingaccount via Debit Card swipe - Reliance Fresh Outlet, Thandeeswaran Nagar, Velachery, Chennai.

---------- Forwarded message ----------
From: Hubertson T, District Secretary, CONGRESS HUMAN RIGHTS DEPT., INDIAN NATIONAL CONGRESS PARTY <inchumanrights@gmail.com>
Date: Mon, Apr 18, 2011 at 5:55 PM
Subject: Incorrect Debit from ICICI Savingaccount via Debit Card swipe - Reliance Fresh Outlet, Thandeeswaran Nagar, Velachery, Chennai.
To: admin@reliancefresh.info, rpkathuria@rediffmail.com, rpkathuria@reliancefresh.info
Cc: cmcell <cmcell@tn.gov.in>, customer.care@icicibank.com, "Chennai, Banking Ombudsman" <bochennai@rbi.org.in>, crcchennai@rbi.org.in, "Chennai, DNBS" <dnbschennai@rbi.org.in>, "Chennai, RPCD" <rpcdchennai@rbi.org.in>

Sir,

 

Yesterday, I have made a single debit card purchase of Rs.1,264.74 at the Reliance Fresh Outlet, Thandeeswaran Nagar, Velachery, Chennai.

 

The red coloured transaction as Sr.No.2 with the description VPS/RELIANCE FR/20110417190538/0 is incorrect.

 

Sr.No	Date	Description*	Cr/Dr	Amount
1	18/04/2011	VPS/LATTA SUPER/20110417202454/0	DR	INR 1,197.50
2	18/04/2011	VPS/RELIANCE FR/20110417190538/0	DR	INR 1,262.74
3	18/04/2011	VPS/RELIANCE FR/20110417190455/0	DR	INR 1,262.74

 

The error may occured due to the negligency of the sales staff, who swiped the card for twice.

 

Please re-credit the incorrect debit of Rs.1262.74 with immediate effect.

 

I have called over the Reliance Fresh contact Landline phone no.044-43036753 for several times, where it is ringing and no response.

 

Rectify immediately.

 

By-

 

Annie N. Nisha

7299663630
-- 
In Political social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India[NSUI]-Tamilnadu,
DISTRICT SECRETARY, Congress Human Rights Dept.,Kanyakumari Dt.[WEST],
Indian National Congress Party.

Complaint: Refund of Money regarding

From: <rampal@iiitm.ac.in>
Date: Fri, Apr 15, 2011 at 5:15 PM
Subject: Complaint: Refund of Money regarding
To: customerservice@ril.com, admin@reliancefresh.info


Dear Sir/Madam,

On 14/04/11 08:45 PM I went on Shopping to "Reliance Fresh Limited", Millenium Plaza, Govindpuri, Gwalior (Madhya Pradesh).


The total amount of the stuff purchased was Rs. 374/- for which i offered my Bank Of India Debit card.

The operator there scrached my card. While the tansaction was being processed, there was a power failure resulting in incomplete transaction.

When power came, the system didn't generate the receipt but the amount had already been debited from my Bank A/c for which I instantly got the SMS on my mobile.

I asked the reliance personnel there, I also show them SMS Message, but they told that they haven't got the amount. I had had to purchase the same stuff through cash payment of Rs. 374/-.

The above situation was highly inconvenient and frustrating for me.

I request you to kindly refund my money Back.

Yours truly,

--

Rampal Singh Kushwah
DEO, Academic Cell,
Atal Bihari Vajpayee-Indian Institute of Information Technology & Management, Gwalior.(M.P)- 474010 India
अटल बिहारी वाजपयी भारतीय सूचना प्रौद्योगिकी एवं प्रबंधन संस्थान ग्वालियर (म.प्र.)४७४०१० भारत
Morena Link Road,Gwalior – 474010.
Email : rampal@iiitm.ac.in
Web: www.iiitm.ac.in
Off: 0751- 2449704, Fax : 0751- 2449813
Mob: 09303865659

Reliance fresh, 17A, Gurgaon

From: RAJEEV RANJAN <rajeevranjan4u@gmail.com>
Date: Wed, Apr 13, 2011 at 10:05 PM
Subject: Reliance fresh, 17A, Gurgaon
To: customerservice@ril.com, admin@reliancefresh.info

Hi,

 

This is my 4th complaint against this particular Reliance Fresh store locaed at Sector - 17A, Gurgaon

 

1) Many people are standing in queue, but the person at counter allowing side bills to his friends/relatives. (No worry for the persons standing in queue)

 

2) If somebody objected to side billing,simple reply please contat store manager, if you have any problem.

 

3) Store manager - no respect for customer, don't know how to behave, how to deal with customer and finally no result.

 

4)  Most of the time spend more than 30 minutes in queue at counter (reason - system not working, don't know the code of vegitables etc.) Sometime accepted if there is rush.

 

I would like to highlight a paricular incident:

I have taken 3 litrs Toned Reliance milk, person at the counter took Rs75, but bill was of Rs25 only.
When I asked he replied no problem sir, I have encountered this things many times.

--
Thanks & Regards,
Rajeev Ranjan
Tata Consultancy Services
Plot No.362-363,Phase-IV,
Udyog Vihar,Gurgaon - 122016,
Haryana,India
Cell:- +91 9999025833
Mailto: rajeevranjan4u@gmail.com

Reliance Fresh - Issue at Rajshee Enclave store

From: CareerLandmark Rajesh <clandmark.rajesh@gmail.com>
Date: Tue, Apr 12, 2011 at 12:14 PM
Subject: Reliance Fresh - Issue at Rajshee Enclave store
To: admin@reliancefresh.info

Hello...

Just want to bring to your notice that the Reliance Fresh which is currently operating at Ground Floor, Rajshee Enclave, Opp. Tulip Towers, Manekbaug, Nr. Shreyash Crossing, Ahmedabad.

We are facing a constant issue of not getting vegetables on reliance fresh. We have asked many times that why the vegetables are not available ... we get reply that it is not in the stock. What i have seen is the stock is coming and is directly given in bulk to whole sellers. When customer like us are going to purchase we get nothing. Then what is the use of opening the store? In that case - please close the store. There is no complain book too...

Hope that you will take some action

--

Regards,
 
RAJESH ANGRE 

            

RELIANCE FRESH IN GWALIOR IS NOT SO FRESH

From: haroon khan <haroon.gwl@gmail.com>
Date: Tue, Apr 12, 2011 at 2:20 AM
Subject: RELIANCE FRESH IN GWALIOR IS NOT SO FRESH
To: admin@reliancefresh.info

DEAR ALL,

I just want to say that if u open a retail store or anything then u should be aware about that what kind of service they r giving to the customer & what they r selling in that store, on Monday  4^th of April, 2011, I went to Reliance Fresh store in Gwalior to buy some fruit bcoz in Mumbai these stores r doing good job, so I thought the same things or service I will get here also. I went to the fruit stall, I saw some pears it was all  over the place not properly at one place & also rotten & looking  very odious, there r black patches on I think every pear & also the temperature of that stall was not ok it was not cool, same thing was with the banana & other fruits & vegetables. The vegetables & fruits corner was horrible there I didn't buy anything & ask about the untidiness & rotten fruits of the store to the guy sitting on cash counter of he didn't just deny everything I saw him the rotten fruits then he said not all of them are rotten u just choose good one ask him to sen d some one & pick some neat & fresh pear for me for that he said u hav to do it urself becoz there r not even a single fruit which u can buy from reliance fresh, I can get good & fresh fruits from outside thhelawallas and I went outside & buy some good fruits & vegetables from outside thhelawalas. So moral of the story is improve ur service in Gwalior, make ur goodwill like Mumbai here also bcoz we people don't like to go to the thhelawalas & do the bargaining with those people.

--
Regards,

Mohammed Haroon

complaint regarding double transaction of payment through debit card.

From: Himanshu Gupta <himanshu_gupta782@yahoo.co.in>
Date: Wed, Jan 5, 2011 at 11:52 AM
Subject: complaint regarding double transaction of payment through debit card.
To: admin@reliancefresh.info, rpkathuria@reliancefresh.info

Dear sir, This is to bring you a kind attention regarding double transaction of payment through my debit card. It has been a long time since 20th Oct'10 when double transaction happenned through my debit card of ~Rs. 141.00  and complaining to your Gurgaon Sector 4 outlet manager. I dont know why nothing is hapenning after I have given them complete details on my bank statements showing double transaction from my account. I am asking them every fortnightly and get reply that they will call me the next day..but next day never came. I am a regular customer for your outlet and still nothing seems to be moving.Now I am really scared of using debit card from your outlets, as this time it was small amount but ..you never know when big amount will be doulbe transacted and you will not be returning back...its a big shame for such a brand like Reliance. Please reply me as soon as possible or else I'll have to move to consumer court for this blunder.   Thanks, Himanshu Gupta 09818885315

complaint about Vadilal samosa

From: S Mathen <sbmathen@yahoo.com>
Date: Wed, Jan 12, 2011 at 12:55 PM
Subject: complaint about Vadilal samosa
To: admin@reliancefresh.info

Dear Sir   On 5 Jan 2011, I had bought a packet of Vadilal frozen samosas (Buy 1 get 1 free) containing frozen chutney packets for Rs. 49/- from your Ghorpadi store (Bill is with me).   I ate 2 samosas and green chutney and had a bad stomach upset, for which I required medicines. The cost of medicines was substantially higher than the cost of the samosas.   I therefore request you to kindly give me a refund or at the very least, an exchange with some other product.   I spoke to your Ghorpadi store manager Mr. Ashwin Pallod about this, however he refused saying that frozen food is not taken back. However, the Terms and conditions on the back of your bill does not indicate Frozen foods as such a category. Therefore how can an exchange now be refused ?   Your kind cooperation in the matter is requested.   Thanks.   Yours truly,   S Mathen

complaint against reliance fresh store

From: sangita agarwal <sangitcool@yahoo.com>
Date: Fri, Jan 28, 2011 at 4:50 PM
Subject: complaint against reliance fresh store
To: admin@reliancefresh.info

DEAR SIR, mera naam sangita hai aur main ahmedabad se hu. muje yaha ke 1 reliance fresh store se complaint hai, jiska address ye hai. G-1 kshitij, opp. swati society,  st.xaviers high school road, navrangpura, ahmedabad- 380009. phone no. 079 40045815 kisi bhi product ke saath koi cheej free milti hai ,toh wo iss store mai nahi di jaati hai. aisa mere saath 3-4 baar ho chuka hai. 4th jan. 2011 ko bill no. C1549 #0940    S02848 R002 ke tahat maine SUNSILK SHAMPOO kharida tha, uski bottle par print kiya hua tha ki uske saath LUX BODYWASH free hai,lekin mujhe ya free product nahi diya gaya. mai uske liye aur bhi 3 baar jaa chuki hu,har baar koi naya bahana hota hai aur mujhe abhi tak wo free product nahi mila hai. i hope ki aap meri complian per dhyaan denge taaki mujhe apna free product mil jaaye aur fir kabhi iss store mai aisa aur kisi customer ke saath na ho. SANGITA AGARWAL  9328833100

Your Outlets at Ahmedabad

From: <iguard@rediffmail.com>
Date: Thu, Jan 27, 2011 at 7:35 PM
Subject: Your Outlets at Ahmedabad
To: "admin@reliancefresh.info" <admin@reliancefresh.info>


Hello,

I am regular buyer from Reliance Fresh.

Now a days, something going wrong with your outlets in Ahmedabad. May be insufficient staff or unskilled staff give bad reputation to your chain.

I generally buy from Naranpura (Lakhudi Talavadi), Ahmedabad  store. Long time back, they have issued me a card but not registered my name and addresses in the computer. Of course, my points are calculated, but no records about card holder.

In the same store, only one person is handling cash counter, no matter how many persons in the Q. You might be aware that there are two cash counters there.

Similarly, at Vastrapur Stores, the staff always going for excuse whenever we ask for help. This is general complaint at this store.

Will you please look into the matter and do the needful.

If this complaint belongs to other authority, kindly forward to them.

Thanks,

Sharad Desai
Mobile: 098981 15000

Fwd:

---------- Forwarded message ----------
From: Raj kulshrestha <raj_9th@rediffmail.com>
Date: Mon, Feb 28, 2011 at 2:42 PM
Subject:
To: admin@reliancefresh.info


Sir,
it is in regard of the mismanagement and misbehavior or the staff deployed at reliance fresh, pawanpuri, BIKANER.

1. here in the store generally do not paste price slip of the items properly and even don't upto date it.

2. weight of several thing r not mentioned.

3. do not provides the weekly discount scheme-scraps to the customers.

4. all above they don't attend the complaints lodged in complaint register..the complaint register is not attended for last 6-8 months. even make lame excuses of forwarding the complaints.

5. despite of these kinds of irregularities when i approached to the Manager Mr. Sandip Nagar-Ph. 09928030219. he started arguing and quarreling with me. that his is not liable to answer me any thing. and even who am i to ask him about discrepancies. Even declared nothing will happen to him even i complaint to reliance management or to the Police or to the consumer forum. Sir, This man is very arrogant and barbaric don't hv civic sense to how to talk to the customers.
the strict action is highly expected from your side so atleast he should apologize of his misbehavior..

Rajiv Kulshrestha
Ph. 09024804835
resident: Pawanpuri, bikaner(Rajasthan)

Fwd: From Archana Sharma Bhopal

---------- Forwarded message ----------
From: AJAY SHARMA <ajay3631@gmail.com>
Date: Thu, Mar 3, 2011 at 12:30 PM
Subject: From Archana Sharma Bhopal
To: rpkathuria@rediffmail.com


Dear sir,

Re: Complaint 

With reference to above I have accumulated around 500 points on your reliance fresh card but since last one month your Gulmohar as well as Hoshangabad road outlets could not converted it into cash vouchers stating "printer is not working" and " vouchers are not available" . It is very shameful that such a big business giant is not able to manage the things properly.Kindly look into the matter.

Thanks & regards

Archana Sharma

Fwd: Complaint regarding misplaced goods in the store which lead to miscalculation of the price

---------- Forwarded message ----------
From: Sahitya P <psahityareddy@gmail.com>
Date: Tue, Mar 1, 2011 at 5:54 PM
Subject: Complaint regarding misplaced goods in the store which lead to miscalculation of the price
To: admin@reliancefresh.info
Cc: rpkathuria@reliancefresh.info


To whomever it may concern,

Today: 1st March 2011, I visited the Reliance Fresh store at the following location in Hyderabad:

Address:Nagole, 040-24222695
The bill details are as follows:

C2432   #0102     S02107   R004   17:15:07  1MAR2011


I purchased a water melon from the basket where the price is posted as 9.90/Kg.Even before purchasing I confirmed the price with one of the sales representative standing at the counter. Later i billed all my goods and walked out of the store, but immediately I noticed the bill and saw that the water melon was billed as 15.90/Kg.

So i went back into the store to ask for the same, but the denied the fact and said that that is the price quoted for that. When I showed them the basket from where I picked up, they said yes from this basket it is 9.90/Kg, but someone misplaced it into this basket and denied to refund my money back. All this happened within a matter of 5 minutes.

I have been a customer of Reliance Fresh since long and suggested the same to a lot of my friends and family members. But now I think I have to rethink before suggesting Reliance fresh to anyone else.

I had a very good opinion on the management and staff, but now I wil have to think twice whether to come back to Reliance Fresh or think of another grocery store. I am very very dissappointed at this.

As a customer, I thought about getting this issue to your notice and did the same.

Kindly consider this.--

Thanks,
Sahitya

Fwd: Important:ADM(Apparels) creating JAY customers

---------- Forwarded message ----------
From: prabhat karwal <prabhat.karwal@gmail.com>
Date: Fri, Jul 9, 2010 at 8:09 PM
Subject: Important:ADM(Apparels) creating JAY customers
To: admin@reliancefresh.info
Cc: rpkathuria@rediffmail.com


Dear sir,

Iam a student pursuing management course in Greater Noida. Iam bringing this incident before you because i think its a waste to blabber in the customer complaint forum.Moreover its

important for both of us.

Mr.Atul,who was never asked for any suggession and who is the ADM in the apparel secion, misbehaved with me during the purchase of a deodrant."Cant you see the 'DO NOT SPRAY' Sign

Board?"was his rude statement when queried for a sample from the salesman.When replied back that the customer rarely looks for a sign board but the product,the gentleman was too rude to

state that,"ITS CUSTOMER's BLUNDER TO AVOID HE SIGNBOARDS".But we are taught that customer is the king ,completely opposite to what  Mr. ADM described.

Below is the brief description of the person for your reference.

Name-Mr.Atul
Designation-ADM,apparels
outlet-Reliance Fresh,Ansal Plaza
location-Greater Noida.


Please educate me further,if you think that it is important.

Regards,
Prabhat Karwal
9711080292
Student.

Fwd: Misbehaviour of the staff

---------- Forwarded message ----------
From: anurag jain <anuragjainadvocate@yahoo.co.in>
Date: Wed, Jun 16, 2010 at 6:30 PM
Subject: Misbehaviour of the staff
To: admin@reliancefresh.info

I am an advocate practicing at Punjab & Haryana High Court, Chandigarh. Some time back I happen to visit my Parent's house at Hisar. Since some kitchen provision was required, I was asked by my mother to get it from the market. I had heard a lot about RELAINCE FRESH, so I happened to visit Reliance Fresh located at Jindal Mor, model town, hisar. I bought 500 grams of Rawa Suji, made a payment at the counter. Here a horrifying and disgusting experience starts, which I faced at the hands of staff of the store. The price of suji was Rs. 12/- and I paid Rs. 15/- to the dealing hand at the counter. Memo was prepared and instead of Rs. 3, I was handed three nestle éclairs, to which I protested for three reasons. First I could see the change in the cash counter, second the nestle éclair wrapped in red and golden colour is available in market for 50 paise each and is now being offered in exchange of Re.1, third in the memo it is showing the return of rs.3/- and not toffees. I opposed the action of the man at the counter. The person instead of accepting my request, showed his adamancy and compulsion for me to accept the said toffees. I politely requested the man to give me the change lying in the box instead of toffees, but of no use, rather his attitude became arrogant. I asked his name, he refused to disclose the same. I said I don't want the product, kindly return my money. At this he said, since the invoice has been issued, so there cannot be any going back in the deal. On my further resistance and insistence, the man misbehaved with me and snatched the suji and said toffees from me. I came out of the store and really felt astonished and humiliated that how these people are bringing bad name to Dhirubhai Ambani. The man who is known for his principles and ethics in the business and is a synonym for trust. What a bad experience I had it at the hands of the staff. The invoice is attached. Kindly look into the matter on immediate basis, so that the staff may not misbehave with any other customer.               Anurag Jain Advocate Punjab & Haryana High Court 1154, Sector 21-B, Chandigarh 9215535017

Fwd: FRAUD WITH CUSTOMERS IN AMRITSAR.

---------- Forwarded message ----------
From: Rakesh Gupta <rgupta75@rocketmail.com>
Date: Wed, Jan 26, 2011 at 12:30 PM
Subject: FRAUD WITH CUSTOMERS IN AMRITSAR.
To: admin@reliancefresh.info

SIR, I PURCHASED ONE KG. BESAN OF PUJA CO. FROM RELIANCE FRESH STORE NEAR HINDU COLLEGE AMRITSAR FOR RS. 54/- SAME TIME I GOT IT FROM PUJA CO. QUILA BHANGIAN FOR RS. 45/- I COMPLAINED ON 01835011325 THE MANAGER SPEAK VERY RUDE AND DID NOT HEAR ME I WILL GIVE THIS MATTER TO PRESS. YOU ARE CHEATING BY CHARGING 10/- MORE ON ONE KG. RAKESH KUMAR 9888255763

Fwd: Awesome holidays - Fraud group cheating people (for awareness) - Utilising the spaces of your outlets

---------- Forwarded message ----------
From: Rohit Agarwal <rohit.agarwal@lancogroup.com>
Date: Mon, Jun 7, 2010 at 1:09 PM
Subject: Awesome holidays - Fraud group cheating people (for awareness) - Utilising the spaces of your outlets
To: peshwa.acharya@ril.com, rpkathuria@rediffmail.com, admin@reliancefresh.info, rpkathuria@reliancefresh.info, support@futurebazaar.com, customercare@spencersretail.com, s_sarkar@spencersretail.com, raja.n@spencersretail.com, soumya@spencersretail.com, jraman@spencersretail.com, career@spencersretail.com, subrata@spencersretail.com, somils@spencersretail.com

Dear Sir,

I am writing this mail to you in Public interest with the great expectation that some strong action shall be taken for this.

We all people come to your outlets to shop and not to be trapped and foolled by agents of some groups (Like Awesome Holidays) who are actually not yours but are being permitted by your people to roam inside your outlets, and target all your customers. These agents ask the customers to fill in small forms, collect the contact details and then rest of the story is as mentioned in the trailing mail.

This is immidiately required that you ban entry and use of your spaces by any such agent of this group to safeguard the interest of Public.

Kindly, by means of some circular, Inform all your branches to stop immidiately the entry of any such agent.

  

Regards,

Rohit Agarwal | Dy. Manager - Planning | LANCO Infratech Limited
LANCO GROUP | Plot No 229 | Udyog Vihar | Phase – 1| Gurgaon 122 016

Phone: +91-124-4691000 Extn: 1079 | Mobile: +91 9717596032 | www.lancogroup.com

| Go Green | The future will thank you |

 

---

From: anupkumar [mailto:k.anup@lancogroup.com]
Sent: Monday, June 07, 2010 12:10 PM
To: 'Vijay Sachdev'; rohit.agarwal@lancogroup.com; Kapil.Kumar.Bansal@rbs.com; 'Sapna Bansal'; 'ak.tandon'; 'anil.lohan'; 'arun.sabharwal'; 'bharat.gupta'; 'jagdish.lal'; 'kuldeep.agrawal'; 'manish.bhoj'; 'mukul.ranjan'; 'P. Gupta'; 'R B Verma'; 'rahul.bhattacharya'; 'Rajeev Tyagi'; 'rakesh.pandey'; 'ritu.bose'; 'sagar.walavalkar'; 'Sandeep Solanki'
Subject: RE: awesome holidays - Fraud group cheating people (for awareness)

 

I had similar experience with mild attack (Rs 18,000/-).

 

Anup.

---

 

From: Kapil.Kumar.Bansal@rbs.com [mailto:Kapil.Kumar.Bansal@rbs.com]
Sent: Monday, June 07, 2010 12:04 PM
To: rohit.agarwal@lancogroup.com; sbansal@cincom.com; ak.tandon@lancogroup.com; anil.lohan@lancogroup.com; k.anup@lancogroup.com; arun.sabharwal@lancogroup.com; bharat.gupta@lancogroup.com; jagdish.lal@lancogroup.com; kuldeep.agrawal@lancogroup.com; manish.bhoj@lancogroup.com; mukul.ranjan@lancogroup.com; purushottam.gupta@lancogroup.com; rb.verma@lancogroup.com; rahul.bhattacharya@lancogroup.com; rajeev.tyagi@lancogroup.com; rakesh.pandey@lancogroup.com; ritu.bose@lancogroup.com; sagar.walavalkar@lancogroup.com; sandeep.solanki@lancogroup.com; vijay.sachdev@lancogroup.com
Subject: RE: awesome holidays - Fraud group cheating people (for awareness)

 

Thanks Rohit, This is really good information. I also faced these culprits in Big Bazaar a lot of time but good part from my side I never entertain them, But yes I will be more careful now.

 

Thanks

Kapil

 

Kapil Bansal
Technology Services India
O +91 124 433 6145
M: +91 9999072227

---

 

 

 

From: Vijay Sachdev [mailto:vijay.sachdev@lancogroup.com]
Sent: Monday, June 07, 2010 11:57 AM
To: rohit.agarwal@lancogroup.com; Kapil.Kumar.Bansal@rbs.com; 'Sapna Bansal'; 'ak.tandon'; 'anil.lohan'; 'Anup kumar'; 'arun.sabharwal'; 'bharat.gupta'; 'jagdish.lal'; 'kuldeep.agrawal'; 'manish.bhoj'; 'mukul.ranjan'; 'P. Gupta'; 'R B Verma'; 'rahul.bhattacharya'; 'Rajeev Tyagi'; 'rakesh.pandey'; 'ritu.bose'; 'sagar.walavalkar'; 'Sandeep Solanki'
Subject: RE: awesome holidays - Fraud group cheating people (for awareness)

 

I too had the same experience and had a narrow escape 

 

Regards

 

VK Sachdev : GM- Project Management : Lanco Infratech Limited
LANCO GROUP | Plot-229 | Udyog Vihar | Ph–1| Gurgaon 122 016

Phone: +91-124-4691000 Extn: 1206 | Mobile: +91 9717493281 

 | www.lancogroup.com| Save Earth| Plant Trees| Avoid Polythene Bags|

---

From: Rohit Agarwal [mailto:rohit.agarwal@lancogroup.com]
Sent: Monday, June 07, 2010 11:40 AM
To: Kapil.Kumar.Bansal@rbs.com; Sapna Bansal; ak.tandon; anil.lohan; Anup kumar; arun.sabharwal; bharat.gupta; jagdish.lal; kuldeep.agrawal; manish.bhoj; 'mukul.ranjan'; P. Gupta; R B Verma; rahul.bhattacharya; Rajeev Tyagi; rakesh.pandey; ritu.bose; sagar.walavalkar; 'Sandeep Solanki'; vijay sachdev
Subject: FW: awesome holidays - Fraud group cheating people (for awareness)

 

Dear Friends,

 

I too had a very similar experience when I met an agent of Awesome Holidays at Reliance fresh. Hope this may be useful for you.

  

Regards,

Rohit Agarwal | Dy. Manager - Planning | LANCO Infratech Limited
LANCO GROUP | Plot No 229 | Udyog Vihar | Phase – 1| Gurgaon 122 016

Phone: +91-124-4691000 Extn: 1079 | Mobile: +91 9717596032 | www.lancogroup.com

| Go Green | The future will thank you |

 

---

From: Manish Gupta [mailto:manish.gupta2001@gmail.com]
Sent: Monday, June 07, 2010 11:31 AM
To: hari_haran@yahoo.co.in, rohit.agarwal@lancogroup.com, pragyat2010@hotmail.com,neeraj_kumarmba@indiatimes.com,virendera.meena@gmail.com,malhotra_vikram@yahoo.co.in,

Abc.friends@gmail.com, abdulgaffur1977@gmail.com, sid_luv@gmail.com, priyanka_sncheti@gmail.com, neha.khandelwal@yahoo.com,

Bharatkumar1929@gmail.com, bmyfriend@gmail.com, coolvikram.pratap@yahoo.com,mayank.singh@gmail.com
Subject: awesome holidays - Fraud group cheating people (for awareness)

 

Hallo everybody,

 

This mail is meant just to make you people aware of a group "Awesome Holidays" who make fool of people in the name of providing vacations packages for 10 yrs. The points to be known about this group are –

·         You may confront with the agents of this group in some shopping mall or Retails outlets like Reliance fresh, Big Bazaar, Spencer's, Lifestyle etc. where these agents get bulk people of medium class.

·         They shall give you a small form to fill in your contact details in the name of lucky draw.

·         After a few days, some representative from awesome holidays shall call you and tell that your name has been shortlisted in the lucky winners and you can collect your lucky coupon from them, all you shall be required to do is to spare 1hr of time to meet them with your wife.

·         When you go to them thinking that there is nothing to lose, just a matter of 1  Hr., and you shall get a free gift, you have fallen in trap.

·         The biggest fraud in this episode shall be making all big but false promises that their executive shall make to you to make you register for their membership and pay them the huge amount for this – and in return after a few days you will find that you have been fooled absolutely. I too had fallen in trap and my experience is as follows:

I was told that

·          that they have got their resorts at most of the places to visit in India and abroad which we can avail after becoming a member. When I actually saw the list, it was a very small list covering only few places for which I would never like to pay them Rs 1 Lakh ( to be paid partly downpayment and balance in EMI's). In turn they told that this list covers only the resorts which are of their own but we can still go to any place around the world, and if at some place they don't have their own resort, they shall arrange a 4 star resort for us and we shall not be required to spend anything for another 10 yrs. ------ After registering with them, when I asked them to book a resort a Srinagar as I was planning a vacation over there, they said that they don't have resort of their own there and if I want them to book any other resort there, I shall have to pay for that. That was beyond my understanding, why the hell will anybody then pay Rs 1 Lakh to them.

·          That if you are not satisfied with the services, you can cancel the membership anytime and by that time whatever money has been paid by you minus the amount for which you have availed their services shall be returned to you. When after being declined for my Srinagar package and getting to know that actually their membership can be availed only for their own resorts and not for any other, and knowing that their list is so small that it is absolutely foolish to pay Rs. 1 Lakh to them for only a limited destinations to be visited in 10 yrs of membership, I asked them to cancel the membership and return my down payment -------- In turn they said that nothing can be returned since as per their rules only the amount over and above 40% of the to total membership cost can be returned.  Now I am feeling absolutely cheated.

 

All this has been written only to create a awareness not to fooled by this group.

 

I request you all to forward this mail to all concerned so that they may not fall in trap.  

Regards,

Manish Gupta.