From: Malwa Enterprises <entmalwa@hotmail.com>
Date: Thu, Aug 7, 2008 at 7:55 PM
Subject: complain with reliance fresh outlet at ujjain
To: devendra.mandloi@ril.com
Cc: admin@reliancefresh.info
Dear Sir,
This is to bring to your kind attention about functioning of Reliance fresh outlet at Ujjain and some of the incidents happened with me recently at Ujjain outlet.
1) I am regular visitor to Reliance fresh shop which is evident from below
Date Amount (Rs.)
13/04/08 1050
11/06/08 1779
21/06/08 1093
711
08/07/08 224
05/08/08 2055
2) On 05/08/08 I have made for purchase of Rs.2055/- and on that day scheme was in operation for purchase above Rs. 99/ but the scheme was not given to me.
3) On the same day loose sugar was available for sale but it was not given to me and it was sold to a whole seller from loose stock in 10 kg bags and no retail sale was made from loose stock which meant for sale to retail customers. This also to inform you that I have already demanded sugar but it was not given and given to whole seller who came after me.
4) A details complaint has been made to one Mr Kulshrestha whose Mobile No. is 09993032136 but I am yet to receive any feed back about complaint made.
5) This is also to inform you that we are also running a retail outlet for petroleum products at Nazarpur Ujjain and we always give highest priority to our customers there fore it is a great matter of concern as standard set by Reliance for customer service are not followed at Reliance Fresh outlet at Ujjain.
Kindly look into the matter and intervene to set the things so that standard set for customers service are observed with care and care is taken for complaint lodged.
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