news on reliance retail super fresh

Reliance is gearing up to revolutionize the retailing industry in India. A world class shopping environment, state of art technology, a seamless supply chain infrastructure, a host of unique value-added services and above all, unmatched customer experience, is what this initiative is all about. . Reliance is aiming to touch almost every Indian customer and supplier. http://www.reliancefresh.info

Thursday, March 31, 2011

Regarding Complaint No # 731482 Will register Case in Consumer Court, If no action is taken*

From: Avinash Kumar <avinash.kumar_1@hotmail.com>Date: Thu, Mar 31, 2011 at 8:08 PMSubject: Regarding Complaint No # 731482 ****Will register Case in Consumer Court, If no action is taken*****To: admin@reliancefresh.i

Hi,

My Name is Avinash Kumar, I am the regular customer of Reliance Fresh (Card No - 2266 1112 0043 2532), I had a very worst experience in Reliance Fresh, Pandav Nagar, Delhi Store (Store No - S02643). Today after shopping(Bill Number is C3960 #0349), I asked Store Staff for *Free Home Delivery but they tried to manipulate me that "Reliance Fresh has stopped Home Delivery", I told them if it is written on Bill so I should be given "Free Home Delivery, but they totally denied from giving the service, instead of that, they tried to shout and mentally harassed, Sunil Singh (Employee NO - 53001649) and other employees misbehaved over this and shouted as if he is some type of Goon, it happened lot of time earlier. I noticed, they try to misbehave with other customer as well who is uneducated or from urban area.

I registered a Complaint NO # 731482 on Reliance Fresh Customer Care Number, if no action is taken within given time period(7 days), I would go to consumer court and will file a complainst against Store for Mentally Harassment of customers, Misbehaving by staff members and cheating, unhygenic Food products and Expired Food Products & consumer goods(I have noticed, this store having lot of Expired Foods as well and which they sell at discount price).

Please let me know about the actions if taken.

Thanks and regards,
Avinash Kumar
+91-9540545111

Tuesday, March 29, 2011

complaint

From: sanjana sondhi <sanjana_sondhi@yahoo.co.in>
Date: Tue, Mar 29, 2011 at 10:50 AM
Subject: complaint
To: admin@reliancefresh.info

The Reliance Fresh store at Dhole Patil Road Pune provides horrible customer service. Regularly every evening only 2 counters are open when it is peak hours. I t takes so long just to get the billing done. The store is always dirty. The staff is not helpful. On Saturday even the a/c was not working in the heat. I regularly go there but seeing the srevice that I get I am going to rethink and start going to another store.

Sanjana

Wednesday, March 23, 2011

COMPLAINT AGAINST RELIANCE INDUSTRIES

From: AK Anand <akanand05@gmail.com>
Date: Mon, Mar 21, 2011 at 9:29 AM
Subject: COMPLAINT AGAINST RELIANCE INDUSTRIES
To: admin@reliancefresh.info

Reliance Fresh

admin@reliancefresh.info <admin@reliancefresh.info>

It is regretted that there has been no response or even an acknowledgement to my complaint dated March 06, 2011 regarding charging more than the MRP printed on a product detailed below at the Reliance Fresh store in Mohali.

In case no reply is received by Saturday March 26, 2011 I will be free to take legal action against Reliance Fresh / Reliance Industries Ltd for charging more than the MRP printed on the product.

Ashwani K Anand

356, Sector 22-A,

Chandigarh 160 022

Mobile 9815535622

----- Original Message -----

From: AK Anand

To: eBiz@ril.com

Cc: investor_relations@ril.com ; customerservice@mccainindia.com

Sent: Sunday, March 06, 2011 9:00 PM

Subject: reliance fresh ltd-Complaint reg

Reliance Fresh Ltd.

C/O RIL

It is regretted that Reliance Industries does not have any contact link on its website to have any interaction with customers and stake holders of different companies of the Mukesh Ambani led empire.

The biggest problem at Reliance Fresh Ltd stores is that they charge more than the MRP printed on a product.

Today I purchased McCain Potato Bites from Reliance Fresh Ltd., SCO No. 62-63-64, Phase VII, Mohali, Punjab vide bill No C4657/#0088 dated 18.01.31,

I was charged Rs 69/- for the product on which the MRP is Rs 59/-. (M26/11/10, B 11:18)

The worst part is that there is no response on the telephone no 01725096655 printed on the bill.

This is not the first time that such a thing has happened. I have been charged more than the MRP printed on a product a number of times. If one visits various consumer related websites one would come across a large number of similar complaints. It seems the Ambani's are building their empires by indulging in such practices and not providing any resolution to the customers for their grievances / complaints.

Ashwani K Anand

356, Sector 22-A,

Chandigarh 160 022

Mobile 9815535622

COMPLAINT AGAINST RELIANCE INDUSTRIES

From: AK Anand <akanand05@gmail.com>
Date: Thu, Mar 24, 2011 at 9:07 AM
Subject: Fw: COMPLAINT AGAINST RELIANCE INDUSTRIES
To: deepak.jasrotia@ril.com
Cc: babita.khattar@ril.com, shivanjali.singh@ril.com

Subject: COMPLAINT AGAINST RELIANCE INDUSTRIES / RELIANCE FRESH FOR CHARGING MORE THAN THE MRP PRINTED ON MC CAIN POTATO BITES

Reliance Fresh has not got any license to charge more than the MRP printed on any product. But Reliance Fresh has been indulging in this malpractice/ cheating repeatedly.

In case no reply is received by Monday, March 28, 2011 I will be free to take legal action against Reliance Fresh / Reliance Industries Ltd for charging more than the MRP printed on the product.

Ashwani K Anand

356, Sector 22-A,

Chandigarh 160 022

Mobile 9815535622

----- Original Message -----

From: AK Anand

To: eBiz@ril.com

Cc: investor_relations@ril.com ; customerservice@mccainindia.com

Sent: Sunday, March 06, 2011 9:00 PM

Subject: reliance fresh ltd-Complaint reg

Reliance Fresh Ltd.

C/O RIL

It is regretted that Reliance Industries does not have any contact link on its website to have any interaction with customers and stake holders of different companies of the Mukesh Ambani led empire.

The biggest problem at Reliance Fresh Ltd stores is that they charge more than the MRP printed on a product.

Today I purchased McCain Potato Bites from Reliance Fresh Ltd., SCO No. 62-63-64, Phase VII, Mohali, Punjab vide bill No C4657/#0088 dated 18.01.31,

I was charged Rs 69/- for the product on which the MRP is Rs 59/-. (M26/11/10, B 11:18)

The worst part is that there is no response on the telephone no 01725096655 printed on the bill.

Ashwani K Anand

356, Sector 22-A,

Chandigarh 160 022

Mobile 9815535622

Tuesday, March 22, 2011

Complaint against non receipt of membership card

From: Ram Gopal Aggarwal <rgaggarwal@hotmail.com>
Date: Tue, Mar 22, 2011 at 9:39 AM
Subject: Complaint against non receipt of membership card
To: rr.mmbership.operation@zmail.ril.com, rpkathuria@rediffmail.com, admin@reliancefresh.info
Cc: raviaggarwal@hotmail.com

Dear Sir/ Madam,

I am a frequent and regular customer of your esteemed store. I came to know long back about the membership card of the store. I applied for it and temporary card was issued to me in June 2010.

I was told that permanent card will be issued and courried within aprox 20 days.

But I never received the card and contacted the customer care to know the status. Customer care executive told me to contact the reliance store and submit the new form along with linking card.

After submitting the new form along with linking I got another temporary card bearing number 2266111337742175. Again i contacted to customer care after month for the status of my membership card. Again I got same story "contact to store and submit new form along with linking card".

I did it and got new temporary card bearing number 2266111336881024. Again now when I contacted customer care they asked me to send a mail to this id.

I don't know what the status as of today is. Please let me know the status at the earliest.

I am very much sure that reliance will never like to treat their regular customers like this.

Your's faithfully

Ram Gopal Aggarwal (Retd. ITO)

House No – 149, Sector 28

Faridabad, Haryana, 121008.

Mob - 9811600913

Monday, March 21, 2011

reliance fresh ltd-Complaint reg

From: AK Anand <akanand05@gmail.com>
Date: Mon, Mar 21, 2011 at 9:27 AM
Subject: Fw: reliance fresh ltd-Complaint reg
To: admin@reliancefresh.info, eBiz@ril.com
Cc: admin@reliancefresh.info, investor_relations@ril.com, rilinvestor@karvy.com

Reliance Fresh

admin@reliancefresh.info <admin@reliancefresh.info>

In case no reply is received by Saturday March 26, 2011 I will be free to take legal action against Reliance Fresh / Reliance Industries Ltd for charging more than the MRP printed on the product.

Ashwani K Anand

356, Sector 22-A,

Chandigarh 160 022

Mobile 9815535622

----- Original Message -----

From: AK Anand

To: eBiz@ril.com

Cc: investor_relations@ril.com ; customerservice@mccainindia.com

Sent: Sunday, March 06, 2011 9:00 PM

Subject: reliance fresh ltd-Complaint reg

Reliance Fresh Ltd.

C/O RIL

It is regretted that Reliance Industries does not have any contact link on its website to have any interaction with customers and stake holders of different companies of the Mukesh Ambani led empire.

The biggest problem at Reliance Fresh Ltd stores is that they charge more than the MRP printed on a product.

Today I purchased McCain Potato Bites from Reliance Fresh Ltd., SCO No. 62-63-64, Phase VII, Mohali, Punjab vide bill No C4657/#0088 dated 18.01.31,

I was charged Rs 69/- for the product on which the MRP is Rs 59/-. (M26/11/10, B 11:18)

The worst part is that there is no response on the telephone no 01725096655 printed on the bill.

Ashwani K Anand

356, Sector 22-A,

Chandigarh 160 022

Mobile 9815535622

New Idea

From: NITIN PATANKAR <np29@in.com>
Date: Mon, Mar 21, 2011 at 9:23 AM
Subject: New Idea
To: admin@reliancefresh.info, rpkathuria@reliancefresh.info

To, 21st Mar 11

Shri.Mukesh Ambani

CEO & M.D- RIL

Respected Sir,

I know that you are " KING of RETAIL" in India.

But still as Dhirubhai Ambani said, " Idea is Nobody's Property. Implement it before anybody steals it."

You might be spending Crores of Rupees all over India in advertising in all Newspapers but I have a Idea where in you can enter every house ,remind him & her indivisually your brand everyday in the morning.

You will save money & also you will knock the Right Door daily.

Hence I would like to meet you only for 2 mins whenever you come to Mumbai or Pune.

Please Trust me , it is something interesting so I am writing to you. I do not wish to go waste your even 2 mins as I know your volume of Business.

But definitely you will remember me forever in your LIFE.

Trust me & give me your appointment.

Thanks

Nitin Patankar

Pune ( M-98220-13337 )

Get Yourself a cool, short @in.com Email ID now!

Sunday, March 20, 2011

opening new showroom ,what are the requirements

From: vk mahindru <mahindru_vk@yahoo.co.in>
Date: Sat, Mar 19, 2011 at 6:19 PM
Subject: opening new showroom ,what are the requirements
To: admin@reliancefresh.info

my name is vivek ,i just want know ,what are the requirement to open a RELIANCE FRESH store in Mohali, Punjab how much investment looking for ,what type of space requirement looking

,please let me know,i will be part of RELIANCE team ,what is the cost to get the FRANCHISE.

thanks

Saturday, March 19, 2011

misbehaviour of relaincefresh staffs in mahipalpur

From: Smita Acharya <acharya.smita@rocketmail.com>
Date: Fri, Mar 18, 2011 at 11:22 PM
Subject: misbehaviour of relaincefresh staffs in mahipalpur

Dear sir,

i am writing this mail to draw your attention towards what your staffs are doing in the stores at mahipalpur,newdelhi.they are just misbehaving the customers.inside the store sometime some staffs are very busy in singing vulgar songs ,kidding with each other.i dont think that it is a safe place for the women.on 17th march,around 4p.m i went the store allong with my baby and my friend.my baby is 1years old.she was chewing a toffe,and also holding one.one guy was sitting near the door,and the guard was standing there.the guy told me to put that toffe outside ,then i did so.when i was about to enter the store,he again told me,you cant enter the store until your baby finish eating toffe.his statements was,you stand here when she will finish eating the toffee then only you can enter the store.he told me very rudely.is it the proper way to deal with the customers...........if you have such rules then it is very ridiculus.

i will never do any shopping from reliance fresh.it is very shamefull that your staffs dont know how to behave,and im astonished on which basis you are appointing the staffs.

i must write a blog on this to create awareness regarding this.atleast among the ladies residing in mahipalpur.and who knows this may be the scenario of all stores.

i want to draw your attention regarding some points:

1.very lazy staffs at billing counters.

2. unproffessionals.

3.most of the vegetables are not fresh,and also rotten.

4,the offers that is mentioned some time may not be availed at the time of billing.

5.some products are covered under the layers of dust.

6.the staffs who are present inside the store ,are really ill mannered and uncivilised.

7.most of the time only one billing counter is open.and the staff is also miissing some time.

any way.i must say it is a very bad experience of shopping at reliance fresh.

Tuesday, March 15, 2011

Reliance fresh Cheated Me

From: Sujit <sujeetsakalkale@gmail.com>
Date: Tue, Mar 15, 2011 at 1:39 PM
Subject: Reliance fresh Cheated Me
To: admin@reliancefresh.info
Cc: rpkathuria@reliancefresh.info

Hi,

I am Sujit Manohar Sakalkale, customer of Reliance Fresh (Card No - 2266111337689830).

I have made the Purchase of Rs 470 on 19th Feb 2011 from Paud Road Reliance Fresh.

For this i have swiped my ICICI debit card. Mentioned amount was debited from my account but not reflected to Reliance.

So i have given cash of Rs 470 considering that i would get my Rs 470 back from Reliance (Debit Card Swipe).

Its almost a month now, yet i haven't received swiped amount back.

And none of Reliance Fresh Employee from Paud road giving proper feedback.

I have paid Rs 940 for purchase of Rs 470.

I have also conformed from the ICICI branch that amount was debited from my account.

Attaching the Bank Statement screen shot.

I kindly request you to Please look into this matter.

--
Thanks & Regards

Sujit M. Sakalkale
+919762440758

Monday, March 14, 2011

customer complaint

From: dhaval Jotangiya <dhaval.jotangiya@yahoo.in>
Date: Mon, Mar 14, 2011 at 9:55 AM
Subject: customer complaint
To: ashokmrathod@zmail.ril.com
Cc: admin@reliancefresh.info

Dear sir,

I am regular customer of reliance fresh, i used to visit reliance fresh located at galaxi chowk at naroda in ahmedabad, gujarat.

Before 2-3 weeks i have asked for membership card at the customer help desk, that time a guy was sitting there named BHAVESH who have asked for RS. 200 for membership card, & told me to collect doqument after a week.

So after a week when i went for the same, the MANAGER was sitting there & he told me that there is no charge for the membership card, he must have collected money for some insurance schemes. so when i have asked for BHAVESH who made me FOOL and gave me that scheme, he was not responding even if i have tried for 5 to 6 times.

Finally last saturday i mat him & ask for clearence at that time he told me that he has told me early for this, & he was talking without any respect to me.

now i hope befor i take any further action myself you will take some appropriate action and sort out the problem.

you can contact me on : 9913509848.

Thanks & best regards,

Dhaval Jotangiya.

malpractices by your staff at reliance frsh rajapark-jaipur store

From: DHARMENDRA <dka384@rediffmail.com>
Date: Mon, Mar 14, 2011 at 12:11 AM
Subject: Fw: malpractices by your staff at reliance frsh rajapark-jaipur store
To: "admin@reliancefresh.info" <admin@reliancefresh.info>

IT SEEMS ALL ARE ALIKE,THENCE NO SENSE TO WRITE ANYWHERE.RELIANCE-THE NAME OF CHEATERS OR MAY BE CONSIDERED AS GROUP OF CHEATERS ONLY.KEEP ITUP.PUBLIC WILL THROW STONE SOMEDAY IN FUTURE.

On Thu, 27 Jan 2011 00:03:40 +0530 "DHARMENDRA "dka384@rediffmail.com wrote
Sir,
Looking after the various schemes i visited reliance on 23.01.2011,I found the OLDSPICE CREAM AND AFTERSHAVE LOTION UNDER 50% SCHEME ALONG WITH VARIOUS ITEMS. I PICKED UP 2 ALONG WITH OTHER ITEMS, BUT WAS REFUSED TO PROVIDE THESE ITEMS UNDER SCHEME BY YOUR STORE INCHARGE.
I WAS TOLD THAT EVEN THE ITEMS ARE UNDER SCHEME BUT COULDNOT BE ACCEPTED BY SYSTEM THIS MOMENT SO PLEASE COLLECT TOMMORROW.I GAVE MY PHONE NOS TO YUOR STORE MANAGER ASKING HIM TO CALL ME WHEN THE SYSTEM IS READY.
I AGAIN VISITED AS COULDNOT GET ANY CALL,TO STORE, COULDNOT FIND ANY OLDSPICE PRODUCT THERE, AND COME TO KNOW THAT THE SHAVING CREAM HAS BEEN REMOVED FROM SCHEME AND THE AFTER SHAVE LOTIONS ARE SOLD OUT. ON REGULAR TWO DAYS I COULDNOT FIND ANY REDLABEL 950 GRAMS TEA LEAFS AS PER SCHEME
WHAT I COME TO KNOW FROM THE CUSTOMERS STANDING THERE THAT "SAHAB-MOST SUCH REGULAR USE ITEMS ALONG WITH CHEAP VEGETABLES ARE SOLD TO NEARBY SHOPS IN SETTING " BY THESE STORE OPERATOR-A SHAME OF RELIANCE AND ADA GROUP.I TRIED TO FINDOUT THE MATTER BUT YOU STORE MANAGER ARE VERY SHAMELESS AND OUTSPOKEN, LEAST BOTHERED ABOUT CUSTOMERS AND THIS IS A FACT. THAT ALL THESE ITEMS OF REGULAR COSUMPTION ARE NOT GOING IN RETIAL CUSTOMER HAND BUT SOLDOUT TO SHOPKEEPERS AND CREATING MALPRACTICES.
D.K.AGRL

Saturday, March 12, 2011

Where Reliance fresh in ghaziabad U.P

From: tasleem mohad <tasleem12@gmail.com>
Date: Sat, Mar 12, 2011 at 2:45 PM
Subject: Where Reliance fresh in ghaziabad U.P
To: admin@reliancefresh.info

Dear Sir,

I would like to take information Reliance Fresh that where is located in ghazibad U.P

Thanks

Friday, March 11, 2011

Credit card swiped twice

From: Bhanja Biswal <bhanja.b@gmail.com>
Date: Fri, Mar 11, 2011 at 4:34 PM
Subject: Credit card swiped twice
To: admin@reliancefresh.info

Dear SIr,

Wanted to know how to get my Rs1000.39.

I have been following up with the Reliancefresh Brnch
manager(Marathahalli, outer ring road ,bangalore, Name of the Manager:
Sibi) more than one month.
Every time I call him, he says the same thing that he will verify and
call me back but unfortunately I have not received any call-back.

He says, he can not give cash or goods/vegitables for that money. his
number is : 09686575726.

Please let me know how to deal with this manager.

You can call me at 9663301600.

Waiting your reply.

Thanks
-Bhanja

Thursday, March 10, 2011

Reliance Fresh

From: nadeem shaikh <nadeemshaikh17@gmail.com>Date: Sat, Mar 5, 2011 at 12:13 AM
Subject: Ref : Reliance Fresh

To: rpkathuria@rediffmail.com

Hello,

This email is with regards to information I found online rgarding Reliance Fresh.

I wanted to ask you if Reliance Fresh leases Agricultural land.

We have about 5 acres of Agricultural land that we can lease out near Solapur in Maharashtra. We currently grow 2-3 crops a year.

Please let me know if Reliance Fresh leases Agricultural land.

Thanks,

Nadeem Shaikh

Wednesday, March 9, 2011

New Idea

From: NITIN PATANKAR <np29@in.com>
Date: Wed, Mar 9, 2011 at 3:45 PM
Subject: New Idea
To: admin@reliancefresh.info, rpkathuria@reliancefresh.info

To, 9th Mar 11

Shri.Mukesh Ambani

CEO & M.D- RIL

Respected Sir,

I know that you are " KING of RETAIL" in India.

But still as Dhirubhai Ambani said, " Idea is Nobody's Property. Implement it before anybody steals it."

You might be spending Crores of Rupees all over India in advertising in all Newspapers but I have a Idea where in you can enter every house ,remind him & her indivisually your brand everyday in the morning.

You will save money & also you will knock the Right Door daily.

Hence I would like to meet you only for 2 mins whenever you come to Mumbai or Pune.

Please Trust me , it is something interesting so I am writing to you. I do not wish to go waste your even 2 mins as I know your volume of Business.

But definitely you will remember me forever in your LIFE.

Trust me & give me your appointment.

Thanks

Nitin Patankar

Pune ( M-98220-13337 )

Get Yourself a cool, short @in.com Email ID now!

buisness proposal

From: sehgal ajay <sehgalajoy11@yahoo.com>
Date: Tue, Mar 8, 2011 at 8:47 AM
Subject: buisness proposal
To: admin@reliancefresh.info

hi,

I have a sound buisness proposal to make for marketing of reliance fresh stores at the micro level i.e to reach the consumer at the doorsteps.

I have experimented with a model of targetting consumers living in house hold societies in I.P. ext area of Delhi supplying them fresh vegetables and fruits for a period of three months . In this model , i had an arrangement with 16 house hold societies of an average 200 flats each i.e 3200 households to whom I used to supply vegetables and fruits . But due to lack of funds and infrastructure I had to wind this up.

It is my sound belief that if given a chance I can replicate this buisness model all over India with support from your esteemed organization . I am enclosing my resume and hoping to hear from you soon to give further details about this project .

Thanks

Ajoy

Monday, March 7, 2011

STALE PRODUCTS BEING SOLD AT RELIANCEFRESH STORE AT TAIMOOR NAGAR, NEW DELHI.

From: PREM PRAKASH <p.prakash.1978@gmail.com>
Date: Mon, Mar 7, 2011 at 10:11 PM
Subject: STALE PRODUCTS BEING SOLD AT RELIANCEFRESH STORE AT TAIMOOR NAGAR, NEW DELHI.
To: rpkathuria@rediffmail.com

07th March, 2010.

I am living in New Friends Colony, New Delhi and Reliancefresh has a store in this area at 4&4 A, Taimoor Nagar, New Delhi. I am regular customer of RelianceFresh. Yesterday, i.e. on 06th March,2011 in the evening I purchased DairyLife Dahi (a product of Reliancefresh itself) from this store bearing No. A11060AFX26/PKD:01/03/2011 BEST BEFORE 16/03/2011 but when we ate it we found it smelling stale and soar. When today again I went to purchase some other products at this store, I happened to find Mr. Arun, Manager, present there. I thought it my duty to bring it to his notice. He asked me to send the Dahi to him to check it. When I came back to my house, I immediately sent the Dahi to him through my maid. But I was surprised to find absolute change in the behaviour of Mr. Arun. He agreed that though the dahi is smelling bad and soar, since he has not received complaint from other consumers, he cannot do anything. I talked to him on phone and tried to explain to him that how he can expect all the consumers to come to complain and that my only submission is that since I hold RelianceFresh in high esteem, stale products should not be sold from its stores. I requested him to atleast keep the product to investigate but he was unpurturbed. I had expected responsible behaviour from an Incharge of RelianceFresh.

I am sure somebody there in RelianceFresh will look into it.

- P. Prakash

Fwd: Regarding Issue with ICICI Debit card

From: Sasmita Patnaik <sasmita_deepa@hotmail.com>
Date: Mon, Mar 7, 2011 at 5:30 PM
Subject: Regarding Issue with ICICI Debit card
To: admin2icf@gmail.com
Cc: customer.care@icicibank.com, admin@reliancefresh.info

Dear Sir/Madam,

This is to bring to your notice the issue with my ICICI debit card.

A double transaction of amount 1197.94 was debited from my account on 30th Jan, 2011 while shopping at reliance fresh outlet. I called the ICICI customer care and placed a request (Request Number: SR16944419). First I was given a date of 10 th Feb for refund and then it got postponed to 23rd Feb but till now no refund.

Secondly I got a call from a lady named Anuradha from Card Dispute department asking to send a letter regarding the same. She gave me an email id which is not working (customerdispute@icicibank.com) and moreover the number she called me is also not working 02241412879.

I already shared the letter with the customer care but no response.

I called the Customer Care on 2nd March, 2011 and I was told that they have received the fax and has processed the same and now I have received an email from

Nagarjuna (Account Manager, ICICI Bank) that they have not received the fax and has asked to resend it again.

I dont know what is happening either its the fault with Reliance Fresh or ICICI, but I am not getting the refund and its more then a month now.

Regards,
Sasmita

From: sasmita_deepa@hotmail.com
To: customer.care@icicibank.com
Subject: RE: 'ICICICARE=040-877-573' Kind Attention - Anuradha
Date: Mon, 7 Mar 2011 15:55:38 +0530

Are you guys playing with the customers by fooling them???

I called the Customer Care on 2nd March, 2011 and I was told that they have received the fax and has processed the same and now you come back and say you have not received the fax and again asking to resend it.. Can I know what is happening

Date: Mon, 7 Mar 2011 15:00:26 +0530
From: customer.care@icicibank.com
Subject: RE:'ICICICARE=040-877-573' Kind Attention - Anuradha
To: sasmita_deepa@hotmail.com

Dear Ms. Patnaik,

We value your relationship with ICICI Bank.

According to the service reference number SR169444195, we have not received the dispute form due to which the request is not processed.

Hence, we request you to fax the dispute letter to 022 41412934 once again for further process of the dispute.

Looking forward for your cooperation.

Sincerely,

Nagarjuna

Account Manager

ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----
From:   Sasmita Patnaik (sasmita_deepa@hotmail.com)
Date:   Sunday, February 27, 2011 01:41 PM
To:   customer.care@icicibank.com (customer.care@icicibank.com)
Subject: RE: Kind Attention - Anuradha

Already faxed the same on 24th Feb.

I think I have sent all documents from my end and now I need response within 2 days else will give complain in Consumer Forum

Date: Fri, 25 Feb 2011 17:50:58 +0530
From: customer.care@icicibank.com
Subject: RE:'ICICICARE=040-877-573' Kind Attention - Anuradha
To: sasmita_deepa@hotmail.com

Dear Ms. Patnaik,

We are sorry for the delay in response to your e-mail.

We request you to fax the dispute letter to 022 41412934, for further process of the the disputed transaction.

Looking forward for your cooperation.

Sincerely,

Nagarjuna

Customer Service Officer

ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank

-----Original Message-----
From:   Sasmita Patnaik (sasmita_deepa@hotmail.com)
Date:   Tuesday, February 22, 2011 12:57 PM
To:   customer.care@icicibank.com (customer.care@icicibank.com)
Subject: Kind Attention - Anuradha

Hi Anuradha,

As Discussed, pls find below the scanned application letter for the Card Dispute amount of 1197.94.

Regards,
Sasmita

<<Sas.pdf>>

complaint for poor service

From: BASHAJI SHAJI <bashaji81@yahoo.co.in>
Date: Mon, Mar 7, 2011 at 1:01 PM
Subject: complaint for poor service
To: admin@reliancefresh.info
Cc: customerservice@ril.com

To,
Customer care,
Reliance fresh Limited
India.

Dear sir,
I Khalil Basha Mohammad who is reliance fresh-Khoi Fiza-Bhopal store customer.
At dated on 05-03-11 time 7.15pm i purchase some goods from this store and payment can done by my debit card-HDFC.The bill details are C9159 #0135.Bill value 737.64.
But at time of swipe store keeper swipe two times I warn him don't do like that but he answer at first time system not recognize so I can do it.You don't worry the amount will debit only one time.
Next day I check my account and found two times amount will be debited my account.
I collect Bank statement and went to Khoi Fiza store and complaint to Store In charge Ramkumar Dubey,Cell no:9977668834.He check 05-03-11 sales report and answer in our billing have only one amount 737.64 has been credited.
But finally From my account two times swipe so please do necessary en query and retun back my lose amount.
This is for your information
Thanking you

Md.K.Basha
H.No:09,surajfarmhouse,
Airport Road,
Bhopal
+91 9425412524

Sunday, March 6, 2011

suggestion

From: nagendra prasad <pnprasadcap@gmail.com>Date: Sat, Mar 5, 2011 at 5:43 PMSubject: suggestionTo: admin@reliancefresh.info

Dear Sir,

I am a resident of Hyderabad and I was a regular customer to Reliance fresh but recently I and many of my friends changed to either Big bazar or More super markets. This we have changed because only in reliance fresh the sodexo meal pass are accepted for certain items else where there are no such restrictions. we suggest you to remove the restriction in reliance fresh so that we all can return back to Reliance fresh.

Regards.

P.N.Prasad

Friday, March 4, 2011

Delivery Status Notification (Failure)

From: meeta itan <meetaitan@gmail.com>
Date: Fri, Mar 4, 2011 at 9:17 AM
Subject: Fwd: Delivery Status Notification (Failure)
To: admin@reliancefresh.info

Respected sir
Myself Meeta itan, a simple middle class citizen of
india.atpresent im putting up in ludhiana..since last 8 months iv been

a regular
customer at reliance fresh store located on Damoria pull road..theres no
doubt that the quality of relaince Milk is unmatchable n i daily visit there
in early morning hours ..Sir i would not have written you this letter..but
today something really inspired me to tell you all that happened there.Sir.I
too have brothers who are mangers in FMCG.n i know how much pain n target
pressure they undergo during a year.Thas why i felt hurt today to see how a
single person can create a negative impression n image about a company and
ultimately whos at loss?.all the blame si put on my brothers n sisters who
play the role of a managers....Today when after buying my grocery i paid the
bill the cashier gave me a10 rs note.it was not in good condition.i humbly
requested him to change t.n i dont understand his reaction till now..He
bluntly replied"madam mai note change nahi karuga.apki marzi hai to samaan
lo varna vapis rakh jao".Now you can very well understand how much business
you ll be able to put with such humble salesman!Sir my daily purchase from
Your store is almost 100rs..it means 36500in a year.its not a big amount for
you n me..but for a company every single penny is valuable..I can and have
bear the loss of 10 rs..no issues.I just thot it my duty to tell you all
thas happening there..Rest is upto you how to tackle the matter..Its just
for you information that i asked the store mangers name from guard..N wat he
informed me is that his name is Sunil..but he dint give me his
number..optherwise i would have informed him.

Regards
Meeta Itan

------------
Meeta Itan Jaggi

Thursday, March 3, 2011

Complaint about Reliance fresh store Opposite Mahalaxmi temple Mumbai

From: Mahendra Sharma{Mumbai-Corporate} <mahendra.sharma@mahyco.com>
Date: Thu, Mar 3, 2011 at 9:51 AM
Subject: Complaint about Reliance fresh store Opposite Mahalaxmi temple Mumbai
To: admin@reliancefresh.info

Dear Sir,
In contineauation to my yesteday's message, I would like to inform you that today there were 20 customers standing on the Reliance Fresh Signature store at Mahlaxmi, Mumbai up to 09.07AM. Store Incharge was stopping them to entered. However, the group waited for 7 minutes and then lost its patience at 09.07AM and entered the store without waiting any more. My request is to take immediate action in the matter to ensure that stores opens on time at 09.00AM sharp from tomorrow. Please inform action in the matter on priority.
Regards
MKSharma

Wednesday, March 2, 2011

Complaint about Reliance fresh store Opposite Mahalaxmi temple Mumbai

From: Mahendra Sharma{Mumbai-Corporate} <mahendra.sharma@mahyco.com>
Date: Wed, Mar 2, 2011 at 9:36 AM
Subject: Complaint about Reliance fresh store Opposite Mahalaxmi temple Mumbai
To: admin@reliancefresh.info

Dear Sir,

The opening time for the Reliance Fresh Store just opposite to Mahalaxmi Temple, Mumbai is 9.00AM. Today I was there at 9.00AM sharp to get my milk supply which I regularly collect from this store. To my amazement the store people said that they are still cleaning the store it may take another 15-20 minutes. The reply was very casual. Many customers were waiting out side the store. However, the staff was very arrogant in replying the queries and not apologetic while replying. Hope you will take a note of this complaint and ensure that referred store opens on time in future. Kindly reply action in the matter.

Regards

Dr. M. K. Sharma,

Mobile no. 9820180223