From: Sasmita Patnaik <sasmita_deepa@hotmail.com>
Date: Mon, Mar 7, 2011 at 5:30 PM
Subject: Regarding Issue with ICICI Debit card
To: admin2icf@gmail.com
Cc: customer.care@icicibank.com, admin@reliancefresh.info
Date: Mon, Mar 7, 2011 at 5:30 PM
Subject: Regarding Issue with ICICI Debit card
To: admin2icf@gmail.com
Cc: customer.care@icicibank.com, admin@reliancefresh.info
Dear Sir/Madam,
This is to bring to your notice the issue with my ICICI debit card.
A double transaction of amount 1197.94 was debited from my account on 30th Jan, 2011 while shopping at reliance fresh outlet. I called the ICICI customer care and placed a request (Request Number: SR16944419). First I was given a date of 10 th Feb for refund and then it got postponed to 23rd Feb but till now no refund.
Secondly I got a call from a lady named Anuradha from Card Dispute department asking to send a letter regarding the same. She gave me an email id which is not working (customerdispute@icicibank.com) and moreover the number she called me is also not working 02241412879.
I already shared the letter with the customer care but no response.
I called the Customer Care on 2nd March, 2011 and I was told that they have received the fax and has processed the same and now I have received an email from
Regards,
Sasmita
From: sasmita_deepa@hotmail.com
To: customer.care@icicibank.com
Subject: RE: 'ICICICARE=040-877-573' Kind Attention - Anuradha
Date: Mon, 7 Mar 2011 15:55:38 +0530
Are you guys playing with the customers by fooling them???
I called the Customer Care on 2nd March, 2011 and I was told that they have received the fax and has processed the same and now you come back and say you have not received the fax and again asking to resend it.. Can I know what is happening
Date: Mon, 7 Mar 2011 15:00:26 +0530
From: customer.care@icicibank.com
Subject: RE:'ICICICARE=040-877-573' Kind Attention - Anuradha
To: sasmita_deepa@hotmail.com
This is to bring to your notice the issue with my ICICI debit card.
A double transaction of amount 1197.94 was debited from my account on 30th Jan, 2011 while shopping at reliance fresh outlet. I called the ICICI customer care and placed a request (Request Number: SR16944419). First I was given a date of 10 th Feb for refund and then it got postponed to 23rd Feb but till now no refund.
Secondly I got a call from a lady named Anuradha from Card Dispute department asking to send a letter regarding the same. She gave me an email id which is not working (customerdispute@icicibank.com) and moreover the number she called me is also not working 02241412879.
I already shared the letter with the customer care but no response.
I called the Customer Care on 2nd March, 2011 and I was told that they have received the fax and has processed the same and now I have received an email from
Nagarjuna (Account Manager, ICICI Bank) that they have not received the fax and has asked to resend it again.
I dont know what is happening either its the fault with Reliance Fresh or ICICI, but I am not getting the refund and its more then a month now.
I dont know what is happening either its the fault with Reliance Fresh or ICICI, but I am not getting the refund and its more then a month now.
Regards,
Sasmita
From: sasmita_deepa@hotmail.com
To: customer.care@icicibank.com
Subject: RE: 'ICICICARE=040-877-573' Kind Attention - Anuradha
Date: Mon, 7 Mar 2011 15:55:38 +0530
Are you guys playing with the customers by fooling them???
I called the Customer Care on 2nd March, 2011 and I was told that they have received the fax and has processed the same and now you come back and say you have not received the fax and again asking to resend it.. Can I know what is happening
Date: Mon, 7 Mar 2011 15:00:26 +0530
From: customer.care@icicibank.com
Subject: RE:'ICICICARE=040-877-573' Kind Attention - Anuradha
To: sasmita_deepa@hotmail.com
Dear Ms. Patnaik,
We value your relationship with ICICI Bank.
According to the service reference number SR169444195, we have not received the dispute form due to which the request is not processed.
Hence, we request you to fax the dispute letter to 022 41412934 once again for further process of the dispute.
Looking forward for your cooperation.
Sincerely,
Nagarjuna
Account Manager
ICICI Bank Limited
"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"
"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."
-----Original Message-----
From: Sasmita Patnaik (sasmita_deepa@hotmail.com)
Date: Sunday, February 27, 2011 01:41 PM
To: customer.care@icicibank.com (customer.care@icicibank.com)
Subject: RE: Kind Attention - Anuradha
From: Sasmita Patnaik (sasmita_deepa@hotmail.com)
Date: Sunday, February 27, 2011 01:41 PM
To: customer.care@icicibank.com (customer.care@icicibank.com)
Subject: RE: Kind Attention - Anuradha
| Already faxed the same on 24th Feb. I think I have sent all documents from my end and now I need response within 2 days else will give complain in Consumer Forum Date: Fri, 25 Feb 2011 17:50:58 +0530 From: customer.care@icicibank.com Subject: RE:'ICICICARE=040-877-573' Kind Attention - Anuradha To: sasmita_deepa@hotmail.com Dear Ms. Patnaik, We are sorry for the delay in response to your e-mail. We request you to fax the dispute letter to 022 41412934, for further process of the the disputed transaction. Looking forward for your cooperation. Sincerely, Nagarjuna Customer Service Officer ICICI Bank Limited "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee" "Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc." CONFIDENTIALITY INFORMATION AND DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank -----Original Message----- From: Sasmita Patnaik (sasmita_deepa@hotmail.com) Date: Tuesday, February 22, 2011 12:57 PM To: customer.care@icicibank.com (customer.care@icicibank.com) Subject: Kind Attention - Anuradha
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2 comments:
Hi Sasmita,
We are sorry to hear about your experience.We have made note of your contact details.We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.
hotmail customer care phone number
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