news on reliance retail super fresh

Reliance is gearing up to revolutionize the retailing industry in India. A world class shopping environment, state of art technology, a seamless supply chain infrastructure, a host of unique value-added services and above all, unmatched customer experience, is what this initiative is all about. . Reliance is aiming to touch almost every Indian customer and supplier. http://www.reliancefresh.info

Wednesday, December 14, 2011

reminder 10

i am regular customer of your reliance fresh since 2007

And purchasing maximum through DEBIT CARD

I never faced any problem

BUT ON 24/11/11 WHEN I VISITED YOUR OUTLET

SHOP NO 1-4 LAKULISH BUILDING R V DESAI ROAD VADODARA

PHONE NO 0265 6453672

I purchased for Rs 232.54 very small outlet is also small and gave ICICI DEBIT CARD

AFTER SWEEPING THEY RETUNED ME AND TOLD THAT YOUR CARD IS NOT VALID

I WAS SURPRISED THAT SINCE LONG I AM USING NO COMPLAIN?

THAN I GAVE HDFC CARD IT WAS ACCEPTED

NEXT DAY WHEN I SAW THAT AMOUNT WAS DEDUCTED FROM MY ACCOUNT TWICE

232.54 + 232.54= 465.08 FROM ICICI CARD WHILE THEY TOLD ME CARD IS NOT VALID ?

ONCE FROM HDFC DEBIT CARD WHILE I PURCHASED ONCE CAED WAS SWEEPED THRICE

I VISITED SO MANY TIMES NO REFUND OR SOLUTION GIVEN THEY SAY BANK WILL REFUND YOU

BANK SAY CARD IS SWEEPED IT IS AUTOMATIC DEDUCTED RELIENCE WILL GIVE YOU REFUND

I VISITED SO MANY TIMES WASTED TIME AND PETROL NO RESULT THEY GAVE ME YOUR EMAIL

It is 21days passed Please do the needful and oblige

Dr narendra verma

9426321673

Complain for bad customer handling

Hi,
I had visited today your reliance fresh kandiwali East lokhandwala township mumbai store, Store executive miss behaved with me. when he had not given offer coupon to me when I asked he rudely said nahi ha and while billing also on reliance brand bathroom freshener u have offer of 2+1 free when 3 units charged to me and I asked why he again miss behaved by saying their is no offer and u had not read properly.
This happen always as ur staff dose not know how to speak to ur customer and they never support the customer while shopping also.
In this era of tough competition how professionally u r running your store which shows how ur other brand store will be.

Hemant Gandhe
Sent from BlackBerry® on Airtel

Monday, October 17, 2011

Recover The Cost

Dear Concern,

Sir i bought some materials from Reliance fresh situated in NIT Faridabad. Vim drop bottle was one of them. They charged Rs.42.00 from me although the printed rate of that bottle is Rs.40.00. I promptly informed about it to concern person of Reliance fresh and I told him that it is not legitimate but they were ignore me and unable to provide proper response (did misbehave with me).I have bill & bottle for evidence .it is requested please take some restrict action against it.

Please find attached files as evidence and do needful something.

Regards,

Manoj Kumar

I am one of your customers

Dear Admv Officer

I am one of your customers. Your recent move to charge for carry bags is appreciable, which is a step to reduce usage of plastics and thereby save the environment. However, I would like to suggest you the following :

When you are charging the round off figure (9.50 paise = 10.00) means 50 paise you are charging more and when a customer takes carry bag of Re.1.00 you should charge only 50 paise from the customer and not a rupee. Or you should pay back the 50 paise to the customer. You might be aware that lakhs of customers are ignoring this small amount which is a huge income of Relieance or the Sakes-Man. I understand that you are ignoring 49 paise but that is very rare. Hence I suggest you to either pay back the 50 paise or do not charge for a polypack costing Re.1/-

P.K. Bhargavan

Officer (S)

Paradeep Phosphates Limited

Pandit Jawaharlal Nehru Marg

Bhubaneswar – 751001

Landline - (+91)-674-2393931 - Ext:355

Fax - (+91)-674-2394987

Rude behaviour of reliance fresh employees

Hi,
This is to bring to your kind notification that the senior as well as junior employee of the reliance fresh situated at chunabhatti(E) in mumbai, have now a days become very rude and rustic.

It happened like this, " The Safal green peas(200grm) bought by me from the reliance fresh was found to be rotten in the sealed pack, when I complained about this to the senior official present in the store, he started scolding me badly saying that i might have not handled properly, inspite of explaining him 10 times, he didnt aggred that the packet from the store was rotten, when i asked to check the batch nos and details in the "SAFAL PEAS" packet, he refused and said that they dont have facility of printing duplicate bill(since i didnt presumed the bill)"

I have presumed the copy of my swiped card with me, but he says that the details are not linked to the bill.

I never demanded the money back, i always wanted him to accept that it was store who mishandled it. There are nos of similar complaints of bearing rude behaviour of your employees,Kindly train them well so as to treat customer well. This is not only ruining "Reliance fresh" name but on the same ground loosing "Safal Peas" popularity, as all other brand of peas were properly handled in the store.

I request you to take an action on the above complaint, or sort it down to your earliest.

greivances

I WOULD LIKE TO INFORM YOUR KIND OFFICE THAT MANAGER RELIANCE FRESH PPR COMPLEX MITHAPUR ROAD JALANDHAR HAS ASKED FOR ADVANCE AND WAS NOT WILLING TO GIVE RECEIPT WHEN I APPROACHED RELIANCE FRESH FOR PURCHASE OF 50 LITERS OF MILK, FOR FUNCTION , YOUR MANAGER ASKED FOR RS 1000 ADVANCE AND SAID HE WILL NOT GIVE RECEIPT OF ADVANCE AND WILL SUPPLY MILK DIRECT (NOT FROM RELIANCE FRESH).
KINDLY LOOK INTO THE MATTER.
REGARDS,
IQBAL SINGH BHATIA
9217810777

BHAVNEET SINGH BHATIA
ASTRA ZENECA PHARMA (I)LTD.
E. CODE - 7863
PH. 9357001947

Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!

COMPLAINT FOR DILSHAD COLONY STORE IN DELHI

SIR

NAMASKAR

I AM THE REGULAR CUSTOMER OF YOUR STORE AND RECENTLY VISIT YOUR STORES WHICH ARE IN MY WAY AND IN THIS STORE WHICH IS NEAR TO MY HOME YOUR STAFF IS ENTERTAINING SHOPKEEPERS ONLY WHEN THERE IS SCHEME IN COKE THEY USE TO SELL IT IN EARLY MORNING IN BULK AND AT THAT TIME ALL CASH COUNTERS WORK AND AFTER THAT THEY USE TO SAY CASH COUNTERS ARE FAULTY AND IF WE COMPLAINT THEY SAY THAT THERE IS COMPLAINT BOOK YOU CAN SUBMIT YOUR COMPLAINT AND THE GUARD AND THE PERSON ON INSURANCE COMPUTER ARE WORKING ON MTNL PHONE ONLY THE SHCEME IS NOT PASSED TO CUSTOMERS BUT IT IS PASSED TO THEIR FREINDS AS ONE PERSON USE TO TAKE ALL THE SCHEME AS WE ASK FOR THE PRODUCTS THEY USE TO SAY THE GOODS ARE OVER AND I HAVE SEEN THE PERSON TAKING 50 KG OF REDLABEL WITH FREE SUGAR AND STAFF ASK TO TELL THE PHONE NO. AND THEY USE TO SAY WE WILL TELL YOU ABOUT THE SCHEME AND THE PERSON WHO IS REDUCING THE PRICE IN MORNING IS A HORRIBLE MAN WHEN WE ASK FOR GOODS HE SAYS IT WILL TAKE THE TIME FOR 1 HOUR AND WHEN THE PAKORA WALA IN DILSHAD GARDEN VISIT THERE HE USE TO GIVE HIM GOODS URGENTLY AND THE MANAGER IS IN THE ROOM AND WHEN WE ASK TO MEET HIM STAFF SAYS HE IS NOT THERE AND THEY USE TO TORN ATTA PACKETS AND DAL PACKETS AND PASS IT TO THERE FREINDS AND I HAVE SEEN THIS SCENE VARIOUS TIME AND I CAN PROVE IT TO YOU AND I WILL BE THERE IF YOU FIX A MEETING AND WHEN I ASKED DEO IN MARK DOWN THEY IGNORE ME AND AFTER FEW DAYS I HAVE NOTICED THAT THEY ARE USING IT AND WHEN I ASKED THAT IT IS CHEATING THEY SAID IT WILL BE PASSED TO DUMP

PLEASE SEE INTO IT

Reliance One Card No 2266111308668763

I am your regular customer at Reliance Fresh Miraroad East and using the subject card for reward points for last three years.But so

Far I have not received the permanent card.About three months back I had already talked to Reliance Fresh Official who contacted customer care and allowed met to speak to the officer who promised me that permanenet card will be dispatched within fifteen days. But so far the same is not

Received and the Temporary Card has almost become unusable.

Hence ie is requested to send the permanent card at the following address.

Jitendra.C.Goyal,(Mobile No.9702682962.9969970013

Shanti Nagar ,Sector One,

Bldg.No. B-52, Flat No 202,

Opp om Sai ENT Clinic,

Mira Road East Pin-401107

Thanking You.

J.C.Goyal

Complaint

Dear Sir/Madam,
Recently I had purchased 20 kgs of basmati rice from your Reliance Fresh Store in Alkapuri, Vadodara. As four bags were difficult to carry, we had demanded bags from your staff at the store, but to our disgust, they told us that you have to pay a charge for the bags. Why???? You do not let us carry our own bags inside the store & you charge for the plastic bags you give us with the items we purchased!!! I request you to look into this matter.

Thanking you,

Dhaivat Vatsaraj

Customer Complaint

Hi,

Can you please put me in touch with someone who can handle grievances? I want to register a complaint against your Model Town (Delhi) Reliance fresh store for selling stale products, being rude to customers and other irregularities.

I have tried earlier also to find out who would be the right person / forum to contact and register my complaint with, on the internet and on your bill, I could not find any details.

This is not the first time that I have faced a problem with this particular store. Their behavior is shocking.

I have all details with me- the Bill, the store manager's name etc.

If you cannot provide a name/number/Mail ID who can help me with my complaint, I will be reaching out to the consumer courts.

Regds,

Richa

to buy some fresh apples

Hi,

Good evening.

I am Swathi from Hyderabad. On 2nd Sep i went to reliance fresh to buy some fresh apples. I liked it and took one kilo apples approximately worth Rs. 100/-. One of the employee told me that you have to buy the polythene cover also to carry out these apples. Rs. 2/- or Rs. 3/- is not a big matter of any one. Every one purchasing so many things from your fresh. Every one is ready to pay the amount whatever you mentioned in your stores. But no one is ready to buy the polythene covers from your stores. Just now i saw your web site and you people mentioned all the prices of vegetables etc. But no where mentioned about you are also charging to polythene covers separately. Being an ordinary citizen in India i think it is not correct to charging to polythene covers also. I do not see these prices for covers in other stores. Kindly consider or rethink.

Thanking you,

Regards,

SWATHI, Advocate.

privlage card lost

i have lost my card my detail as below

Name:- sumeet Prakash

Add:- B-216, Vivek Vihar, Phase-I, Delhi - 110095.

M.no.:- 9811976054

Resi:- 01142424854

pl send me new card

Thanks

Wrong Billing

Dear Sir,

I have lodged complaints in Reliancefresh store Hasanpur I.P.Extn, but no body is responding. They are charging more than MRP : bread packet of MRP Rs.16.00 in Delhi has been charged Rs 18.00 today also. Complaint has been lodged in register earlier also but no reply has been received, it seems no body is there for complaint handling ; Todays bill details: C4852 040 9:57:48 4SEPT2011 S02856 R002 PRIIIMWHTRGLSCBD400 AMOUNT 18.00 WHREAS MRP IN DELHI Rs. 16.00 ONLY

With regards,

Ranbir Singh

AM-YVR

complaint

sir,

i have visited your outlet at gr noida. your staff named Mr. sabrawal who was there to welcome customers but he was busy in insulting and humiliating them. He misbehave with me and fight with many others. when i asked other staff about him they informed me that this chap is a problem for all. i wud request you to please look into it.

regards,

avinash tripathi

Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!

Complaint against the staff

Dear Sir ...

I got a bitter experience with your staff at the Naimnagar, Hanamkonda, Warangal Dist., Andhrapradesh, India .... Mr.Krishna Rao, the bill counter boy ... he is not at all suitable for the customer related job because of his rude behavior ... he is very rude and careless to the customers .. today i experienced by Mr.Krishna Rao ... i wrote a complaint against at the outlet ... i am very much surprised that there is no Outlet Manager in Naimnagar, Hanamkonda, Warangal Dist., Andhrapradesh, India ... so i dont know to whom i give complaint ..

I humbly request you people to take complaint action against Mr.Krishna Rao .. to sustain the reputation of the brand RELIANCE .. if i experience the same bad with your staff .. i go to the local Consumer Court and give a complaint against the firm .. becasue your staff person Mr.Krisna Rao deleberatingly asking me to give complaint against him .. and he is saying that he will find another job in few days .... so you can imagine how they are loyal to Reliance ........

Once again i humbly request to take a severe action against Mr.Krishna Rao ..... (i dont know ... he mentioned his original name or not, because he was not having name on his shirt) ....

--
Thanks and Regards,

Sreekanth Vasikarla,
9704862233--9494279833,
STORM, Mayuri Complex,
Beside Andhra Bank,
Nakkalgutta,
Hanamkonda.
warangal@scsedu.com...
www.scsedu.com
warangal.storm@gmail.com

Fwd: Need Reliance Fresh Franchise for Nellore, AP

Dear Sir,

I am Ravi from Nellore, AP. I have food business in Nellore, AP. I would like to open a Reliance fresh in my native Nellore, AP. I have commercial space and having good financial background to run the business. I would like to know more details to obtain a franchise from Reliance fresh. I request you to guide me on the same. Looking forward to hear from you soon.

Best Regards,

Ravi

Fwd: Card No 2266111354311334

Dear Reliance One

I would request you to kindly send the Permanent Card against my temporary card no 2266111354311334.

My details are as follows ;

Name – SAMIR CHANDRA ROY

Address : House No A, Prarthana Enclave, 5^th Street, Ramakrishnanagar, Chitlapakkam, Chennai – 600 064

Phone No – 097890 65629

Hope above details will be sufficient. Do you need any further details, please write back, but send the card as quickly as possible.

With Regards

Samir Roy

Fwd: Enquiry

Hello sir/madam,

This is Praveen kumar, I stay in mysore and I wants to start a new business ,Planning to take a franchaise of Reliance fresh or Reliance super so it will be help fulI if i knw abt the terms and condi of it and the process and other details of it.

thank you.

praveen kumar.

NEED INFORMATION

Hello Reliance Fresh team,

This is Sowmya. Is there any online order system for groceries and delivery from store to home? I want to order it online from USA to Guntur, AP, India. If there is any chance like that, please let me know asap which is appreciated!!!

--
Best Regards

Sowmi

Fwd: Customer Complaint

Dear Sir/madam,

I, vidhyabhushan pandey one of the frequent visitor in reliance fresh store for daily needs.

I would like to ask from the management, during my card swap for my purchases your people swaps it twice, one for receiving money and another for recoding my card number.

I would like to understand why this., means what is the need of recording my card number with you.

I stays in hotels very frequently but they don't record my card number they just swaps and receives money.

Pls, answer me.

--

With Fond Regards.

Vidhyabhushan Pandey
ITC Limited. Pune
vidhyapan@gmail.com
+91-090110-89841
.....Speed is that through which ,,

U can entertain yourself....

Fwd: OPENING OF NEW BRANCH

---------- Forwarded message ----------
From: namu1994 . <namu1994@sify.com>
Date: Sat, Aug 27, 2011 at 7:21 PM
Subject: OPENING OF NEW BRANCH
To: admin@reliancefresh.info

SIR,

AS THERE IS NO RELIANCE FRESH STORE IN BORIVILI , MUMBAI THE RESIDENTS HAVE TO GO ALL THE WAY TO KANDIVALI OR MALAD. CONSIDERING THE POPULATION AND SCOPE WE REQUEST YOU TO EXPLORE THE POSSIBILITY OF OPENING OF RELIANCE FRESH STORE NEAR BORIVILI STATION (EAST OR WEST).

BUT PREFERABLY BORIVALI (EAST) AS THERE IS NO DEPARTMENAL STORE TO CATER THE REQUIREMENT SPECIALLY OF WORKING CLASS POPULATION.

M M BUTANI

RESIDENT OF BORIVILI EAST

Concern

From: shiva nand <nand_shiva@yahoo.com>
Date: Sat, Aug 27, 2011 at 7:03 PM
Subject: Concern
To: "admin@reliancefresh.info" <admin@reliancefresh.info>

Hi,

I would like to draw your attention regarding one of your store in Aundh Pune.

This has happened second time that your store is selling expired product at a discounted rate.

Thanks

Shiva nand

C4875 / 12:49:38 / 25 Aug 2011 / 166.07

From: Prashant Kumar Mehta <prashantmehta65@gmail.com>
Date: Fri, Aug 26, 2011 at 10:11 AM
Subject: C4875 / 12:49:38 / 25 Aug 2011 / 166.07
To: "CustomerService@ril.com" <customerservice@ril.com>, admin <admin@reliancefresh.info>

Dear Sir / Madam

The shopping experience at Reliance Fresh is always exhilarating,
barring minor nuance some days, which actually spoil the entire
experience of the event.

At Chunabhatti, Tehsil Huzur, Bhopal, outlet , the transaction
mentioned in the subject line was initiated. The terminal at which it
was done, I was informed does not accept the credit card. Ironically,
the monitor facing the customer had all the tags of welcoming master
card/ visa card.

When, I insisted on making the payment through the card, the card was
then taken to the back end office for swiping. A gentleman named Mr.
Khan and a lady Personnel of kolar , Bhopal ( and so I was told )
outlet , were present and went in as well.

It took about 10-15 mnts, for me to reliase that , the card should be
swiped in my presence , as handing over the card, is in the donts of
the issuer of the bank, to avoid misuse. When I approached the back
office, immediately the card was swiped and receipt generated.

This does raise the suspicion , in the mind of the reason of the
delay, and not walking the talk, as acclaimed through wall postings.

I am raising this issue , as when all your terminals are now automated
through your internal severs, why the terminals welcoming with the
tags of Mastercard / Visacard not accept the payment option of card.

I have been patronizing the various vectors of RIL, and thus feel
obliged to input my feedback. Kindly treat this as an expression of
interest.

Sincere Regards,

Prashant Kumar Mehta
Flat No 002, Saraswati,
Aakriti Enclave,
G-1, Gulmohar,
Bhopal-462039

complaint on poor sense of customer care and service....for immediate action and correction

From: J P RENIN <jprenin1968@aol.com>
Date: Wed, Aug 24, 2011 at 10:35 AM
Subject: complaint on poor sense of customer care and service....for immediate action and correction
To:

The Manager,
Customer Service centre
Reliance Retail Limited
Mumbai/Chennai/Coimbatore.

           Sub:- complaint on poor sense of customer care and service....for immediate action and correction

           I am a reliance fresh retail customer with RelianceOne Card Id no. 6048 6310 1218 9141 and generated business for you to the tune of several lakhes.

   Yesterday on 23/8/11 at around 6.30 pm, I purchased 25 kg bag of ASHIRVAD RICE, for an amount of Rs.799/- (bill amount totaling Rs.950.90/-) in the following retail outlet,

Reliance Fresh,
No 1a & 1b,
NSR Road,
Saibaba colony,
coimbatore- 641011 .
+(91)-(422)-4385640, 4385643

      I had written my house address and phone number on the reverse side of the paid copy of the bill for free home delivery of the rice bag as requested by Mr.Bupathy the supervisor/in-charge and handed over to him. Mr.Bupathy inturn entrusted the work of home delivery to Mr.Samy, security of the outlet and given me a confirmation and assurance that the rice bag would be delivered to my house, on the same day i.e. 23/8/11 before 8.30 pm.

          Since I didn't receive the delivery as assured, I reminded Mr.Bupathy around 8.45 pm and also at 9.15 pm who in turn assured me that he had given instructions concerned person and Mr.Samy, security and it would be delivered at any cost before 10.00 pm of 23/8/11.

          Alas, till date 24/8/11 and time it is not yet delivered to my address and nobody from your store had concern or mind to phone up me and explain why it was not delivered at the right time and what is the status of the delivery, thus leaving me in lurk.

          I really got frustrated and this is one example to show you as to how your people behave and respond to the customer need and urgency.

Peak of all the security Mr.Samy is behaving whimsically in an attrocious manner on the context of checking the bill and causing excess delay to the customers, which was brought to your store supervisor/in-charge several occasions and in vain.

Kindly take this complaint seriously and render justice and also see that things should change in the near future for the betterment of your business, or else you may have to lose your customer base for silly reasons.

--
Aggrived customer,

J.P.RENIN
Coimbatore.
09360572025

Tuesday, August 16, 2011

RELIANCE ONE CARD NO.2266111159652544 - GRIEVANCE!

-
From: abhijeet gogoi <abhijeetswamiin@yahoo.co.in>
Date: Tue, Aug 9, 2011 at 8:38 PM
Subject: RELIANCE ONE CARD NO.2266111159652544 - GRIEVANCE!
To: RelianceOne Customer Service <customerservice@ril.com>
Cc: admin@reliancefresh.info, rpkathuria@reliancefresh.info

I had purchased items from your reliance store on two occasions. (Kalyan- Landmark : Purnima Talkies)

There was only one single line to make payment as other counters were not operating.

This is obviously a cause for inconvenience.

The price tag for item such as oil 15 litre was not there and nobody bothered to give prompt response.

The response to customer is lacklustre.(I had to buy the item from local store.)

The behaviour/approach of inexperienced and untrained new staff is also questionable.

The item bought are not provided with home delivery although it is indicated that home delivery being free on the slip which is attached for your perusal.

Tell me the criteria for home delivery as I would like you to refer the amount and weight aspect of items involved.

What is your expectation from your customers in this regard i.e. to buy and carry off these items without any sort of help from your end.?

The 25 kg rice purchased did not had the desired tag and the tag provided did not materialised.So,again I had to be in line for that particular item notwithstanding the makeshift arrangement of 5 times the tag being processed as indicated in the bill attached.

Note : At any given point of time,the local supermarket is far better in all aspect.

There are lapses in your service.

Take necessary steps as Reliance Fresh is a customer driven product of Reliance.

Revert.

Regards,
Abhijeet Gogoi

card swipe issue_July'24

From: Bipul Ranjan <branjan@nvidia.com>
Date: Tue, Aug 16, 2011 at 11:04 AM
Subject: FW: card swipe issue_July'24
To: "admin@reliancefresh.info" <admin@reliancefresh.info>
Cc: Store_PUN 1198_BVDN <store_pun.1198_bvdn@ril.com>, "Reshma Parab (Consultants)" <reshma.parab@ril.com>, Dhananjay Bokil <dhananjay.bokil@ril.com>, Sayali Shenwai <Sayali_Shenwai@persistent.co.in>

Reliance Admin,
Here is my mail below on two of my a/c being debited for one single transaction on the same date on 24th July.
Kindly request you to address the issue and try to resolve it as soon as possible.

Thanks,
Bipul Ranjan

Business Analyst|Nvidia Graphics Pvt. Ltd.|Pune|India
Mobile: 9860272339

-----Original Message-----
From: Bipul Ranjan
Sent: Tuesday, August 16, 2011 10:51 AM
To: 'Store_PUN 1198_BVDN'; Reshma Parab (Consultants); Dhananjay Bokil
Cc: 'Sayali Shenwai'
Subject: RE: card swipe issue_July'24
Importance: High

Reliance Fresh,
I am a very regular customer of Bavdhan Reliance Fresh who visits the store every weekend.
I had been charged on my ICICI Debit card which initially the salesman said did not worked during card swipe and later my wife Sayali Shenwai's made the payments from her HDFC Debit Card for the same transaction for same amount of 2461.60.

As soon as I received and saw the sms from ICICI for my a/c being debited I reported the same within half an hour on 24th July in the store and was asked by Counter agent there to submit the statements which I did and the mail was marked to you.

Our Customer id is 2266111338384746 and here are the details and attachments.

ICICI Debit Card # "5318 0400 3912 7966" swiped for an amount 2421.60/- (Payment told unsuccessful by salesperson and a/c debited) with particulars 25-07-2011 MPS/RELIANCE FR/20110724050419/0 (debit reflected on 25th)
HDFC Debit Card # "4214 2405 0752 7329 swiped for an amount 2421.60/- later for payment with Particulars 24-Jul-11 POS 4214240507527329 RELIANCE FRESH L

We have been following up with store management and Juwel Dasgupta since almost a month now with no response from your side. I am really very upset about this.
Kindly address the issue and credit back my ICICI savings A/C no 003901580944 for the amount of Rs.2461.60 asap.

Attaching the monthly statement from ICICI and HDFC for transaction reflecting 24th july in HDFC statement and 25th July in ICICI Statement as per End of Business a/c debited time and date.Please let me know if you have any further queries and resolve the issue as soon as possible.

Thanks,
Bipul Ranjan.

Business Analyst|Nvidia Graphics Pvt. Ltd.|Pune|India
Mobile: 9860272339

-----Original Message-----
From: Store_PUN 1198_BVDN [mailto:store_pun.1198_bvdn@ril.com]
Sent: Sunday, August 14, 2011 6:05 PM
To: Reshma Parab (Consultants); Dhananjay Bokil
Cc: Bipul Ranjan
Subject: Fwd: card swipe issue

----- Original Message -----
From: "Store_PUN 1198_BVDN" <store_pun.1198_bvdn@zmail.ril.com>
To: "Reshma Parab (Consultants)" <reshma.parab@ril.com>
Sent: Monday, August 1, 2011 9:25:11 PM
Subject: card swipe issue

Dear Madam,

A customer card was swiped and rs.2421.60/- was redemped from his account(icici bank)at 24th july.Details are mentioned below-

customer name:- Bipul Ranjan

Account:- ICICI Bank

Card No:-5318 0400 3912 7966

Shopping Date:- 24.07.2011

Bill Amount:- 2421.60

Time:-16:06:25

R One Card No:-22661118384746

Ph No:-9860272339

Email id:-branjan@nvidia.com

please take needful action..

Thanks & Regards

Juwel Dasgupta
9096512741

--
Thanks & Regards

Reliance Fresh,
Bavdhan (2198)
Pune - 020- 64730432

--
Thanks & Regards

Reliance Fresh,
Bavdhan (2198)
Pune - 020- 64730432
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Sunday, August 14, 2011

Complaint

From: Vasundhara Rastogi <dl_vasu@yahoo.co.in>
Date: Sun, Aug 14, 2011 at 4:16 PM
Subject: Complaint
To: admin@reliancefresh.info

Respected Sir/Mam

Greetings

I would like to share it with you that I am an esteemed customer of the retail chain opened by you by the name of Reliance Fresh. It is a one stop shop for me. But in the recent past shopping there has been a headache. Despite there been four billing counters established by you most of the time only one counter is working. I have written a complaint earlier in the complaint book available in the store but things have not changed. When being asked why only one counter is working we get answer in very brusque manner that other counters will not be opened despite there being a long line of customers standing for billing.

Earlier when we asked the manager for this he used to resolve this problem but now he turns a deaf ear to our complaint. I cannot tell you the names of the persons working there as they do not wear their name tags but whatever information I can provide you I am providing it below:

Reliance Fresh Limited

WZ - F 50 & 51,

Mangal Bazar Road,

Milap Nagar, New Delhi-59

Ph. - 011-28565548

The branch code is #2361.

I went to shop here last on 10 Aug 2011 at 18:29 hours only one counter was working and a long line of customers plied up when all of us resisted their tone of why only one counter will be working we got a answer that the person operating it is on break.

I apologize for writing to you so late but I am writing with a hope that you will resolve this problem so that I can go to shop there.

If there is any further information that I can provide you please let me know.

Regards

Vasundhara

Wednesday, August 10, 2011

MAIL RECD

From: <sankaralingama@sebi.gov.in>
Date: Sat, Aug 6, 2011 at 8:29 PM
Subject: Re: MAIL RECD
To: rpkathuria@rediffmail.com
Cc: admin@reliancefresh.info

Dear Sir,

Thanks for your immediate reply.

I went to the r/f outlet at Kharghar today by 19:00 hrs with the disputed product. I asked the billing counter staff to bill for the disputed product. It is still showing Rs.164/- for the item which has an MRP of 146/-.

It is very unfortunate, no step was taken though I wrote to you on 04/08/2011 despite we are advanced in communication system. This could have been brought to the concerned official of that outlet , even if you are not with reliance fresh.

Just realise, the outlet has been selling the item with increased price of Rs.18/- for the last 8 days (as far as I know). I got the refund. But getting the refund is not my objective.

I expected on 04th August that I had written to the top level executive and it would get rectified on that day itself. But, nothing happened. Still they are selling the product with increased price of Rs.18/-.

I would have appreciated an early action. General public expect prompt response from the corporate.

I remain waiting for your reply and an apology from the stock incharge at Kharghar.

Yours

A. Sankaralingam

Think...before you print. Save paper, save trees, save the planet

Tuesday, August 9, 2011