C4875 / 12:49:38 / 25 Aug 2011 / 166.07

From: Prashant Kumar Mehta <prashantmehta65@gmail.com>
Date: Fri, Aug 26, 2011 at 10:11 AM
Subject: C4875 / 12:49:38 / 25 Aug 2011 / 166.07
To: "CustomerService@ril.com" <customerservice@ril.com>, admin <admin@reliancefresh.info>


Dear Sir / Madam

The shopping experience at Reliance Fresh is always exhilarating,
barring minor nuance some days, which actually spoil the entire
experience of the event.

At Chunabhatti, Tehsil Huzur, Bhopal, outlet , the transaction
mentioned in the subject line was initiated. The terminal at which it
was done, I was informed does not accept the credit card. Ironically,
the monitor facing the customer had all the tags of welcoming master
card/ visa card.

When, I insisted on making the payment through the card, the card was
then taken to the back end office for swiping. A gentleman named Mr.
Khan and a lady Personnel of kolar , Bhopal ( and so I was told )
outlet , were present and went in as well.

It took about 10-15 mnts, for me to reliase that , the card should be
swiped in my presence , as handing over the card, is in the donts of
the issuer of the bank, to avoid misuse. When I approached the back
office, immediately the card was swiped and receipt generated.

This does raise the suspicion , in the mind of the reason of the
delay, and not walking the talk, as acclaimed through wall postings.

I am raising this issue , as when all your terminals are now automated
through your internal severs, why the terminals welcoming with the
tags of Mastercard  / Visacard not accept the payment option of card.

I have been patronizing the various vectors of RIL, and thus feel
obliged to input my feedback. Kindly treat this as an expression of
interest.

Sincere Regards,

Prashant Kumar Mehta
Flat No 002, Saraswati,
Aakriti Enclave,
G-1, Gulmohar,
Bhopal-462039