Membership No 6048 6310 0980 0304 / 2

From: Prashant Mehta <prashantmehta65@gmail.com>
Date: Wed, Jun 29, 2011 at 9:17 PM
Subject: Membership No 6048 6310 0980 0304 / 2
To: "CustomerService@ril.com" <customerservice@ril.com>


Dear Sir / Madam,

I do acknowledge that the Management at Reliance Fresh stores takes
pain to extend & roll out the value added benefits & services offered
regularly especially on week ends.

As a loyal customer over various outlets , here is my observation &
feedback, which might be useful in ensuring customer friendly
initiatives ensuring easy, convenient shopping.

1 ) Helmet wearing has become compulsory. The provision of keeping the
helmet in the rack outside is there at all the outlets. However ,
there have been instance of swapping of helmet, leading to heated
debate , of some customers , with the staff , for no fault of theirs.
A token system of each helmet, before entry, as is prevalent in the
entry to the malls , could reduce such incidents , thereby avoiding
unnecessary tussles.

2 ) The schemes & benefit of 50 % & above stock clearance may be
displayed for the benefit of customer. Sometimes , the  sought after
clears much before the customer gets wind of the benefit meant for
him.

3 )  The Billing Counter designated employees may be advised to keep
Pen / Ball Point for the purpose of signing the charge slips. Usage of
Pencils for such purpose , does not match the image Reliance Fresh has
established over a period of time .

The above Feedback/ suggestion may be considered as a contribution
with the objective of providing , convenient shopping experience & the
Fresh smiling face of each friendly customer , in the Reliance Fresh
Family.

Wishing you HAPPY FRESH SELLING !




Sincere Regards ,

Prashant Mehta
Flat No 002, Saraswati,
Aakriti Enclave,
G-1, Gulmohar,
Bhopal-462039















---------- Forwarded message ----------
From: Prashant Mehta <prashantmehta65@gmail.com>
Date: Sat, 4 Jun 2011 13:53:42 +0530
Subject: Re: Membership No 6048 6310 0980 0304 /1
To: RelianceOne Customer Service <customerservice@ril.com>

Dear Sir / Madam,

Thank you for writing in. I am happy that customer care at RIL
recognizes  the assurance & confidence that the customer , looks
forward to on its operation.

The store Location is Gulmohar, Bhopal.

Prashant Mehta
Flat No 002, Sarasawati,
Aakriti Enclave,
G-1, Gulmohar,
Bhopal-462039

Mobile : 9893411488






On 6/4/11, Customer Service <customerservice@ril.com> wrote:
> Dear Sir/ Madam,
>
> We thank you for providing us with your valuable feedback.
>
> We request you to provide the exact store location and we will pass on this
> feedback to the relevant area and department.
>
> Also Please provide us with your contact number (with STD code)
>
> We assure you that we will look into the required subject so that we can
> serve you with increasing efficiencies and best customer service in future.
>
> We appreciate your effort and apologize for any inconvenience caused.
>
> Best Regards,
> Customer Service Team
> Reliance Retail Limited.
>
> ----- Original Message -----
> From: "Prashant Mehta" <prashantmehta65@gmail.com>
> To: "CustomerService@ril.com" <customerservice@ril.com>
> Sent: Friday, 3 June, 2011 7:40:01 PM
> Subject: Membership No 6048 6310 0980 0304
>
> Dear Sir / Madam,
>
> I have been a Reliance One member and here is my feed back on a issue
> that I faced today.
>
> At an outlet today , after the purchases , the option of credit card
> was exercised. After the first copy, the roll ran out & for the
> customer copy to be printed, a new roll had to be inserted. The first
> copy was then taken out & thrown in a empty basket , another command
> given for the fresh copy, which was given, to me.
>
> Now, my query is that , how can a credit card transaction , a customer
> copy be thrown about like this, on the floor. This is a contract
> between the customer & the bank and no third party other than the
> intended merchant, access to customer slip is permitted, other than by
> specific orders as defined under the RBI regulations & the law of the
> land.
>
> Moreover, the staff, when asked to hand over / destroy the slip
> expressed their inability, as the basket by then had vanished.
>
> May , I therefore , request you to update the staff, on the
> confidentality and the importance of handling such transactions.
>
> Sincere Regards ,
>
> Prashant Mehta
> Flat No 002, Saraswati,
> Aakriti Enclave,
> G-1, Gulmohar,
> Bhopal-462039
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