Complaint Against Wrong Billing

 
From: AR Saxena <ar.saxeena@gmail.com>
Date: Thu, Jun 9, 2011 at 1:45 AM
Subject: Re: Complaint Against Wrong Billing
To: RelianceOne Customer Service <customerservice@ril.com>
Cc: customercare@relianceada.com, gsm.customercare@relianceada.com, Datacard.Support@relianceada.com, Netconnect.Broadband@relianceada.com, rpkathuria@reliancefresh.info, admin@reliancefresh.info, Ichhalkaranji@ril.com, Shinoli@ril.com, RILFDC_Kanpur@ril.com, RILFMD_Bhilwara@ril.com, RILFDCUNA@ril.com, GURGAON_ADMN@ril.com, Desai_DamanRemote@ril.com, investor_relations@ril.com


Hi

Can anyone from the customer care of Reliance One respond for the queries I have raised. Its a sorry state of affair to see that a CUSTOMER SUPPORT of such a reputed company is so irresponsible in replying to customer queries.

Will be thankful to members copied, if they can provide me the contact details of the AUTHORIZED official of Reliance One. I am compelled by Reliance One to take this route as their customer care is not replying to me. Regret the inconvenience caused to all the cc members.

Thanks
Saxena

On Wed, Jun 8, 2011 at 1:11 AM, AR Saxena <ar.saxeena@gmail.com> wrote:

Hi

I am quiet surprised to see this kind of irresponsible behavior from a big company like Reliance. Its been 8 days since I have registered the complaint and still I am yet to receive a feed back from your end.
Appreciate if you can provide me the contact details for escalating this issue to the senior level.

Thanks
Saxena

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From: "AR Saxena" <ar.saxeena@gmail.com>
To: customerservice@ril.com
Sent: Monday, 30 May, 2011 9:51:43 PM
Subject: Complaint Against Wrong Billing

Hi

After exhibiting my patience for few months I am registering this formal complaint regarding the billing disturbances at you Reliance Mega Mart stores located near Towlichowki, Hyderabad.

I have been shopping there since quite a few months and on every visit I find billing disturbances, I have lodged complaints at every visit and the stores managers have accepted their mistakes and a manual bill was passed rectifying the amount. But looks like this thing will never get rectified as I face the same problem on every visit.

To my surprise the store's manager is never present on the floor and some of the representatives attend the complaint with the below mentioned hollow promises and lame excuses:

Explanations/Promises/Lame Excuses made by the staff at Reliance:

1.      1.  We apologize for the mistake and we will rectify this next time

2.      2.  We apologize for the mistake, as it is a week end and the customer turnout is heavy so we can't manage with the existing staff.

3.       3. There is some system error

4.       4. It's a manual mistake which we will rectify.

5.       5. The stock is new and the systems are not updated with the new prices and vice a versa

6.      6.  It will be rectified only if it is brought to our notice. etc etc etc….  

I do have all the bills with me where in it shows the mere negligence or duping by the billing staff in invoicing the amounts to the common public is done. I would demand an explanation from your end as to, why should I not take this issue to the various public forums and statutory bodies regarding the wrong billing and deceiving billing done by Reliance.

The following issues need immediate redressal:

1.      1)  I have found in some cases the billing is done beyond MRP rate (eg. Haldiram's Bhujiya which I brought from your stores)

2.       2) I have found that the offer prices mentioned on the shelves never get reflected in the bills ( I have brought this to the notice of your employees many times)

3.      3)  Many times the price displayed on the shelves is not for the same product. The product code is in bar code which I believe many of the customers do not understand and are not aware of it, upon asking for the explanation we are given that excuses that the tag was for different product.

4.      4)  More than one MRP mentioned in the system, which gives much more chance to the billing staff to commit the mistake in while billing.

I have pointed out this mistakes many times and few other customers have also joined me in tracing out the disturbances at your stores, few of the media representatives (who were also shopping there) have come forward to report this in their respective channels.

Yesterday night also I had the same problem where in the tag price was mentioned at different rate whereas I was billed at a higher rate. Upon bringing this to the notice of one Mr. Prasad (don't know as to what capacity he is working with you as he did not carry any ID card and Visiting card) he was very evasive in answering the queries, upon my asking him to call the manager he said that the manage is out of stores and he bluntly said that nothing can be given in writing as he is not allowed to do so. He was very eager to take my number with a promise to give me a call back today i.e.30^th May 2011 and make me speak to his stores manager, but again as usual this turned out to be a hollow promise again.

I believe these incidents are tarnishing image of a reputed Organization and it requires immediate action from a responsible person, the customers are duped as they blind folded believe your billing system and always end up in paying more.

I would expect an immediate replies from a concern and responsible authority from Reliance Mega Mart for these queries and the mental/physical agony the customers undergo coz of negligence and misleading behavior of Reliance Mega Mart.

Thanks

Saxena

Hyderabad