complain regarding misbehaving

From: A anand <ashu.jnu@gmail.com>
Date: Wed, May 18, 2011 at 5:22 PM
Subject: complain regarding misbehaving
To: admin@reliancefresh.info
Cc: customerservice@ril.com


Dear Sir,

I would like to Draw your attention regarding above mentioned subject. Today (on 18th May 2011) I went to Reliance fresh outlet at  Tribhuvan Complex, Ghod Dod Road, Surat Gujarat. I saw placard of offer [1. 250 gm. capsicum free on the purchase of 500 gm.; 2. 1kg tomato free on the purchase of 1 kg.] at the outlet and became happy to think about the generosity shown by the Reliance Fresh. I bought few things and made the payment. but when i saw the bill, I noticed that my bill was not according to the offer. 

when i asked about the offer firstly, salesgirl said i donot have any idea about the offer on tomato and capsicum. then she inquired about the same and said it is, i am sorry. then she called up a boy and asked him to look into what to do? after having a glance on the bill he started shouting on me that you have taken  45 gm. less capsicum and 20 gm. less tomato. so, its not our fault.  and further on, keeps saying you people are careless & bla, bla... etc. 

After listening him I said, i took everything in sufficient amount but it is the salesgirl mistake that while weighing the product 2 tomatoes & 1 capsicum get out of the polythene packet that is why it is only 20gm. & 45 gm. less.

even after my explanation he shouted on me and i was feeling humiliated and misbehaved in front of 15-20 people. by that time the girl, who is in-charge of that outlet also came, but she didn't uttered even a single word. then I said thing is not I have come here only to get your offer, I have paid the money and if you accept you mistake, its alright. but you are misbehaving and this is not the way to talk to customer. I was shocked to have this kind of experience at an outlet, who claims to give comfort and behave professionally in today's globlised world.

I request you to kindly take the necessary action and i will not visit Reliance outlet until & unless the same guys will apologize me. This is not a threat but an opinion of a customer.

Loosing a customer may not affect your business today, but it might tomorrow (like in Bengal  it happened after 35 years)

Bill of the same is attached herewith. I made payment through my wife (Dr. Premlata Kumari, who is also an Assistant Professor at SVNIT, Surat) credit card.

Reliance card No. - 6048 6310 1396 6844

--
ASHUTOSH ANAND
ASSISTANT PROFESSOR
CRS, SLL&CS
JNU
NEW DELHI - 110067