mis behaviour

From: kanaka hama <kanaka.hama@gmail.com>
Date: Sat, May 28, 2011 at 8:53 PM
Subject: mis behaviour
To: admin@reliancefresh.info

to whom so ever it concerned,

today i went to" reliance fresh" in Trivandrum. as usual i did my weekly shopping and waited in the queue which was long because of weekend. no problems. but while i was in the queue i noticed the person in the billing section never ever paid back fifty paise balance to a single customer.  on the other hand he made it a round figure and took away one rupee instead of fifty paise. i was shocked and disturbed. if we go and buy our vegetables in road side shops or with hocker we will get discount plus masalas as complimentary. actually i noticed it many times before also. this time i thought of questioning. the boy in the billing section did not reply.then i asked for the manager i went to him and asked the same. he said he is new and find out. i told him to look into the matter because it is after all customer care. back in bombay most of the big malls return the change making it a round figure where the customer  feels satisfied which gave a big leap to such malls. 

next i came out with many bags full of all the purchased items from your shop placing them in the trolley. i was waiting for the riksha for a long time and it was already getting late so then i thought i will walk till the junction where i will get the riksha. i took out the bags from the trolley and headed towards the junction the guard came and started shouting at me.  because the trolley was just down the reliance boundary almost . legally it i kept it on the footpath one can say but it was just in front of the reliance fresh. i said sorry to him and with all those bags i kept that trolley back on the floor and came walking towards the riksha.

this is how reliance i s supposed to be? i am deeply hurt. just because i voiced something which was wrong the whole attitude has changed towards me!!! 

i doubt i will revisit" reliance fresh"  again. though i dont like to keep grudge on anyone, but this incidence made very sad and i am deeply hurt. need a long time to get myself healed.