From: <pullabhatlasrinivas89@gmail.com>
Date: Fri, Jun 24, 2011 at 7:43 PM
Subject: Customer's suggestion
To: admin@reliancefresh.info
Mine is a very simple & practicable suggestion, which can be easily implimented by your org.
In the Reliance Fresh, the paise 50 is never returned on retail purchases. For example, my bill is Rs. 50.50 p, I am always asked to pay Rs. 51. This kind of payment results in a lot of overpayment by a customer in a long period, say six months. On an average, a customer like me visits your reliance fresh atleast 5 to 6 times a month. In six months my visits are say 30, and I'm losing 30 x 50 p = Rs. 15. This is an injustice on the customer's part.
Therefore I have two suggestions.
1) Credit the balance 50 p to the account of your permanent customer(membership card holders) so that the same can be accumulated and redeemed at a later date.
or
2) Just return the 50 p in kind by giving a candy worth 50 p, because market survey reveals that there are so many variety of candies available in market worth 50 p each.
The above two suggestions are valuable can be easily implimented instantly. please the needful.
Thank you.
Regards
Customer
2266111106963703
1 comment:
Actually the bill shows the amount of change (i.e. 50P) as having been returned. My suspicion is that the cumulative amount is pocketed by the store's employees. It will be better if the bill amounts are 'officially' rounded to the next higher rupee.
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