From: Mukesh Dang <mdang72@gmail.com>
Date: Fri, Jul 29, 2011 at 5:24 PM
Subject: Replacement of a faulty CFL purchsed on 05.11.2010 under a warranty of 12 Months
To: admin@reliancefresh.info
Dated:29.07.2011
Dear Sir/Madam,
I have purchased a CFL having brand name RelGlow,20 watt on 05.11.2010 from your store situated at Vijay Path,Mansarovar,Jaipur, Rajasthan. As the same is not working therefore I have contacted the store incharge around 10 days back and produced the faulty CFL for doing the needful in the matter.
Since than various type of arguments for non replacement of the products have been given by him like :-
1. The product was under guarantee for a period of six months only.
2. Presently the same product is not available with them that's why it is not possible to exchange the same.
3. The product cannot be exchanged without producing the bill.
In this regard, I want to submit as under:-
1. As per the carton of the product the guarantee period is for 12 months.
2. At the time of sale of said CFL the sales executive, after issuing the bill , has marked the product as "05.11.2010 Reliance Fresh Vijay Path" .While enquired he has explained that now there is no need to preserve the bill, the date of sale alongwith store name are marked on the product for any requirement in the future.
The above fact has already been brought to the notice of the store incharge but in reply he has even alleged that how can he believe that the CFL was marked by the sales executive and not by the customer (i.e. me).
I have asked to check their records of 05.11.2010 for correctness of my claim but no satisfactory reply has been received from him so far. It is also submitted that the aforesaid product was manufactured during July-2010 and as far as my knowledge the said CFL brand RelGlow was sold at your stores only.
It is therefore requested to please look into the matter and do the needful in the matter.
With regards
(Mukesh Dang)
70/39,Patel Marg
Mansarovar
Jaipur-302020
Mobile-9413967531
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