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From:
abhijeet gogoi <abhijeetswamiin@yahoo.co.in>Date: Tue, Aug 9, 2011 at 8:38 PM
Subject: RELIANCE ONE CARD NO.2266111159652544 - GRIEVANCE!
To: RelianceOne Customer Service <
customerservice@ril.com>
Cc:
admin@reliancefresh.info,
rpkathuria@reliancefresh.info | I had purchased items from your reliance store on two occasions. (Kalyan- Landmark : Purnima Talkies)
There was only one single line to make payment as other counters were not operating.
This is obviously a cause for inconvenience.
The price tag for item such as oil 15 litre was not there and nobody bothered to give prompt response.
The response to customer is lacklustre.(I had to buy the item from local store.)
The behaviour/approach of inexperienced and untrained new staff is also questionable.
The item bought are not provided with home delivery although it is indicated that home delivery being free on the slip which is attached for your perusal.
Tell me the criteria for home delivery as I would like you to refer the amount and weight aspect of items involved.
What is your expectation from your customers in this regard i.e. to buy and carry off these items without any sort of help from your end.?
The 25 kg rice purchased did not had the desired tag and the tag provided did not materialised.So,again I had to be in line for that particular item notwithstanding the makeshift arrangement of 5 times the tag being processed as indicated in the bill attached.
Note : At any given point of time,the local supermarket is far better in all aspect.
There are lapses in your service.
Take necessary steps as Reliance Fresh is a customer driven product of Reliance.
Revert.
Regards,
Abhijeet Gogoi |
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