card swipe issue_July'24

From: Bipul Ranjan <branjan@nvidia.com>
Date: Tue, Aug 16, 2011 at 11:04 AM
Subject: FW: card swipe issue_July'24
To: "admin@reliancefresh.info" <admin@reliancefresh.info>
Cc: Store_PUN 1198_BVDN <store_pun.1198_bvdn@ril.com>, "Reshma Parab (Consultants)" <reshma.parab@ril.com>, Dhananjay Bokil <dhananjay.bokil@ril.com>, Sayali Shenwai <Sayali_Shenwai@persistent.co.in>


Reliance Admin,
Here is my mail below on two of my a/c being debited for one single transaction on the same date on 24th July.
Kindly request you to address the issue and try to resolve it as soon as possible.

Thanks,
Bipul Ranjan

Business Analyst|Nvidia Graphics Pvt. Ltd.|Pune|India
Mobile: 9860272339

-----Original Message-----
From: Bipul Ranjan
Sent: Tuesday, August 16, 2011 10:51 AM
To: 'Store_PUN 1198_BVDN'; Reshma Parab (Consultants); Dhananjay Bokil
Cc: 'Sayali Shenwai'
Subject: RE: card swipe issue_July'24
Importance: High

Reliance Fresh,
I am a very regular customer of Bavdhan Reliance Fresh who visits the store every weekend.
I had been charged on my ICICI Debit card which initially the salesman said did not worked during card swipe and later my wife Sayali Shenwai's made the payments from her HDFC Debit Card for the same transaction for same amount of 2461.60.

As soon as I received and saw the sms from ICICI for my a/c being debited I reported the same within half an hour on 24th July in the store and was asked by Counter agent there to submit the statements which I did and the mail was marked to you.

Our Customer id is 2266111338384746 and here are the details and attachments.

ICICI Debit Card # "5318 0400 3912 7966" swiped for an amount 2421.60/- (Payment told unsuccessful by salesperson and a/c debited) with particulars 25-07-2011 MPS/RELIANCE FR/20110724050419/0 (debit reflected on 25th)
HDFC Debit Card  # "4214 2405 0752 7329  swiped for an amount 2421.60/- later for payment with Particulars 24-Jul-11 POS 4214240507527329 RELIANCE FRESH L


We have been following up with store management and Juwel Dasgupta since almost a month now with no response from your side. I am really very upset about this.
Kindly address the issue and credit back my ICICI savings A/C no 003901580944 for the amount of Rs.2461.60 asap.

Attaching the monthly statement from ICICI and HDFC for transaction reflecting 24th july in HDFC statement and 25th July in ICICI Statement as per End of Business a/c debited time and date.Please let me know if you have any further queries and resolve the issue as soon as possible.

Thanks,
Bipul Ranjan.

Business Analyst|Nvidia Graphics Pvt. Ltd.|Pune|India
Mobile: 9860272339




-----Original Message-----
From: Store_PUN 1198_BVDN [mailto:store_pun.1198_bvdn@ril.com]
Sent: Sunday, August 14, 2011 6:05 PM
To: Reshma Parab (Consultants); Dhananjay Bokil
Cc: Bipul Ranjan
Subject: Fwd: card swipe issue



----- Original Message -----
From: "Store_PUN 1198_BVDN" <store_pun.1198_bvdn@zmail.ril.com>
To: "Reshma Parab (Consultants)" <reshma.parab@ril.com>
Sent: Monday, August 1, 2011 9:25:11 PM
Subject: card swipe issue

Dear Madam,


A customer card was swiped and rs.2421.60/- was redemped from his account(icici bank)at 24th july.Details are mentioned below-

customer name:- Bipul Ranjan

Account:- ICICI Bank

Card No:-5318 0400 3912 7966

Shopping Date:- 24.07.2011

Bill Amount:- 2421.60

Time:-16:06:25

R One Card No:-22661118384746

Ph No:-9860272339

Email id:-branjan@nvidia.com


please take needful action..


Thanks & Regards

Juwel Dasgupta
9096512741

--
Thanks & Regards

Reliance Fresh,
Bavdhan (2198)
Pune - 020- 64730432

--
Thanks & Regards

Reliance Fresh,
Bavdhan (2198)
Pune - 020- 64730432
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