Cheat by Reliance fresh - Re: 'ICICICARE=041-350-566'

From: Hubertson T, District Secretary, CONGRESS HUMAN RIGHTS DEPT., INDIAN NATIONAL CONGRESS PARTY <inchumanrights@gmail.com>
Date: Thu, Apr 28, 2011 at 11:37 AM
Subject: Cheat by Reliance fresh - Re: 'ICICICARE=041-350-566'
To: store_chn.1042_vcry@zmailril.com, admin@reliancefresh.info, rpkathuria@rediffmail.com, rpkathuria@reliancefresh.info, contact@relianceada.com, anil.ambani@relianceada.com
Cc: cmcell <cmcell@tn.gov.in>, governor@tn.nic.in, hcourt@tn.nic.in, "Chennai, Banking Ombudsman" <bochennai@rbi.org.in>, "Chennai, RPCD" <rpcdchennai@rbi.org.in>, crcchennai@rbi.org.in, "Chennai, DNBS" <dnbschennai@rbi.org.in>, mlakilliyoor@tn.gov.in, secypg@nic.in, consumer <consumer@tn.nic.in>, Consumer Redressal <mail@consumerredressal.com>, customer.care@icicibank.com, phq@tn.nic.in

To

 

The Manager,

Reliance fresh,

No.5, Dhandeeswaram Main Road, Velachery, Chennai-600042, Tamilnadu

Phone no: 044-43036750

 

Sir/Madam,

 

You may find the below mail sent to us from the ICICI Bank.

 

Please make arrangements to revert the incorrectly debited amount of Rs.1262.74 dated 18-April-2011, to my account immediately in relation to my ICICI Bank Savings Account No.603301511984, vide debit Card no.4181 5760 3301 9185.

 

Its none of my fault.  Who asked you to swipe the card for twice instead of swiping it for one time.  How can the Reliance Fresh claim the amount of money which was not been authorised by me.

 

Its not good for you to disconnect the call repeatedly, while I call you at your above mentioned landline phone.

 

By-

 

Annie N. Nisha

Mobile no.7299663630

 

On Wed, Apr 27, 2011 at 8:17 PM, Head Service Quality <headservicequality@icicibank.com> wrote:

Dear Ms. Nisha,

 

We refer to your appended e-mail of April 18, 2011 addressed to ICICI Bank which has been forwarded to the undersigned for due analysis and redressal.

 

We have raised the charge back against the disputed transaction. As the amount is claimed by the merchant, the turn around time for the charge back process to be completed is 16 weeks.

 

We are looking into the matter and we will revert to you on or before August 10, 2011.

 

Looking forward for your co-operation to assist you further.

 

Sincerely,

 

Rajini Nair

Office of Head Service Quality

 

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-----Original Message-----
From:   District Secretary, CONGRESS HUMAN RIGHTS DEPT., INDIAN NATIONALCONGRESS PARTY Hubertson T (inchumanrights@gmail.com)
Date:   Monday, April 18, 2011  06:16 PM
To:   admin@reliancefresh.info (admin@reliancefresh.info); rpkathuria@rediffmail.com (rpkathuria@rediffmail.com); rpkathuria@reliancefresh.info (rpkathuria@reliancefresh.info)
Cc:   cmcell (cmcell@tn.gov.in); customer.care@icicibank.com (customer.care@icicibank.com); Chennai, Banking Ombudsman (bochennai@rbi.org.in); crcchennai@rbi.org.in (crcchennai@rbi.org.in); Chennai, DNBS (dnbschennai@rbi.org.in); Chennai, RPCD (rpcdchennai@rbi.org.in)
Subject:  Incorrect Debit from ICICI Savingaccount via Debit Card swipe -Reliance Fresh Outlet, Thandeeswaran Nagar, Velachery, Chennai.

 

Sir,   Yesterday, I have made a single debit card purchase of Rs.1,264.74 in relation to my ICICI Bank Savings Account No.603301511984, vide debit Card no.4181 5760 3301 9185 at the Reliance Fresh Outlet, Thandeeswaran Nagar, Velachery, Chennai.   The red coloured transaction as Sr.No.2 with the description VPS/RELIANCE FR/20110417190538/0 is incorrect.   Sr.No Date Description* Cr/Dr Amount 1 18/04/2011  VPS/LATTA SUPER/20110417202454/0 DR INR 1,197.50 2 18/04/2011  VPS/RELIANCE FR/20110417190538/0 DR INR 1,262.74 3 18/04/2011  VPS/RELIANCE FR/20110417190455/0 DR INR 1,262.74

 

The error may occured due to the negligency of the sales staff, who swiped the card for twice.

 

Please re-credit the incorrect debit of Rs.1262.74 with immediate effect.

 

I have called over the Reliance Fresh contact Landline phone no.044-43036753 for several times, where it is ringing and no response.

 

Rectify immediately.

 

By-

 

Annie N. Nisha

7299663630
-- 
In Political social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India[NSUI]-Tamilnadu,
DISTRICT SECRETARY, Congress Human Rights Dept.,Kanyakumari Dt.[WEST],
Indian National Congress Party.

--
yours in social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India[NSUI]-Tamilnadu,
DISTRICT SECRETARY, Congress Human Rights Dept.,Kanyakumari Dt.[WEST],
Indian National Congress Party.

--
yours in social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India[NSUI]-Tamilnadu,
DISTRICT SECRETARY, Congress Human Rights Dept.,Kanyakumari Dt.[WEST],
Indian National Congress Party.