From: Lakshman_Vayalapalli <Lakshman_Vayalapalli@mahindrasatyam.com>
Date: Tue, May 10, 2011 at 12:22 AM
Subject: Regarding Issue with ICICI Debit card money
To: "," <customer.care@icicibank.com>
Cc: "admin@reliancefresh.info" <admin@reliancefresh.info>
This is to bring to your notice the issue with my ICICI debit card.
A double transaction of amounts(
2 04/04/2011 MPS/RELIANCE TR/20110404014010/0 DR INR 3,196.00 )
I already sent Fax and complent letter with the customer care number (022-41412934) but no response.
I dont know what is happening either its the fault with Reliance Fresh or ICICI, but I am not getting the refund and its more then a month now.
please find below conversation from icici account manager .
Dear Mr. Vayalapali,
We request you to fax us a signed (signature should match the one in our records) complaint letter at 022-41412934.
Once we receive the letter, we will request the merchant to provide the charge slip pertaining to the transaction. If we do not get the charge slip from the merchant, we seek help from Visa and raise a 'chargeback' on the disputed transaction. The dispute process for 'chargeback' takes 45 days and is guided by Visa.
The charge back leads to either of the two results:
The dispute is settled in favour of the customer - this means that the customer's Savings Account gets credited.
The dispute is settled in favour of the bank - this means that the charge is payable by the customer and documented proof will be provided by the acquiring bank.
The resolution will be completed within 16 weeks.
We look forward to your co-operation.
Sincerely,
Manjusha Ghali
Account Manager
ICICI Bank Limited
"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"
You may not be able to access your Internet Banking Account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof.
"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."
-----Original Message-----
What is status of the ticket ?
-----Reply Separator-------Dear Mr. Vayalapali,
As the transaction is claimed by the merchant within 10 working days, as per Visa guidelines, we ask the merchant to provide the charge slip for the transaction within 30 working days.
We request you to fax us a signed (signature should match the one in our records) complaint letter at 022-41412934.
Once we receive the letter, we will request the merchant to provide the charge slip pertaining to the transaction. If we do not get the charge slip from the merchant, we seek help from Visa and raise a 'chargeback' on the disputed transaction. The dispute process for 'chargeback' takes 45 days and is guided by Visa.
The charge back leads to either of the two results:
The dispute is settled in favour of the customer - this means that the customer's Savings Account gets credited.
The dispute is settled in favour of the bank - this means that the charge is payable by the customer and documented proof will be provided by the acquiring bank.
The resolution will be completed within 16 weeks.
We look forward to your co-operation.
Sincerely,
Manjusha Ghali
Account Manager
ICICI Bank Limited
"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"
"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."
-----Original Message-----
Branch Id : 0048 Account Id : 004801594134
i have purchased items in Reliance Trenads in vizag CMR central. Ref number(109407100481), 3196/ Only , but in my Transaction Credited in 2 times . how it's possible. plese rectify the issue ASAP.
1 04/04/2011 MPS/RELIANCE TR/20110404014042/0 DR INR 3,196.00
2 04/04/2011 MPS/RELIANCE TR/20110404014010/0 DR INR 3,196.00
Regards,
Sasmita
Thanks & Regards,
Laxman Kumar Vayalapalli
Mobile: +919966046080.
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