RELIANCE ONE CARD NO.2266111159652544 - GRIEVANCE!

-
From: abhijeet gogoi <abhijeetswamiin@yahoo.co.in>
Date: Tue, Aug 9, 2011 at 8:38 PM
Subject: RELIANCE ONE CARD NO.2266111159652544 - GRIEVANCE!
To: RelianceOne Customer Service <customerservice@ril.com>
Cc: admin@reliancefresh.info, rpkathuria@reliancefresh.info

I had purchased items from your reliance store on two occasions.                                 (Kalyan- Landmark : Purnima Talkies) There was only one single line to make payment as other counters were not operating. This is obviously a cause for inconvenience. The price tag for item such as oil 15 litre was not there and nobody bothered to give prompt response. The response to customer is lacklustre.(I had to buy the item from local store.) The behaviour/approach of inexperienced and untrained new staff is also questionable. The item bought are not provided with home delivery although it is indicated that home delivery being free on the slip which is attached for your perusal. Tell me the criteria for home delivery as I would like you to refer the amount and weight aspect of items involved. What is your expectation from your customers in this regard i.e. to buy and carry off these items without any sort of help from your end.? The 25 kg rice purchased did not had the desired tag and the tag provided did not materialised.So,again I had to be in line for that particular item notwithstanding the makeshift arrangement of 5 times the tag being processed as indicated in the bill attached. Note : At any given point of time,the local supermarket is far better in all aspect. There are lapses in your service. Take necessary steps as Reliance Fresh is a customer driven product of Reliance. Revert. Regards, Abhijeet Gogoi

card swipe issue_July'24

From: Bipul Ranjan <branjan@nvidia.com>
Date: Tue, Aug 16, 2011 at 11:04 AM
Subject: FW: card swipe issue_July'24
To: "admin@reliancefresh.info" <admin@reliancefresh.info>
Cc: Store_PUN 1198_BVDN <store_pun.1198_bvdn@ril.com>, "Reshma Parab (Consultants)" <reshma.parab@ril.com>, Dhananjay Bokil <dhananjay.bokil@ril.com>, Sayali Shenwai <Sayali_Shenwai@persistent.co.in>


Reliance Admin,
Here is my mail below on two of my a/c being debited for one single transaction on the same date on 24th July.
Kindly request you to address the issue and try to resolve it as soon as possible.

Thanks,
Bipul Ranjan

Business Analyst|Nvidia Graphics Pvt. Ltd.|Pune|India
Mobile: 9860272339

-----Original Message-----
From: Bipul Ranjan
Sent: Tuesday, August 16, 2011 10:51 AM
To: 'Store_PUN 1198_BVDN'; Reshma Parab (Consultants); Dhananjay Bokil
Cc: 'Sayali Shenwai'
Subject: RE: card swipe issue_July'24
Importance: High

Reliance Fresh,
I am a very regular customer of Bavdhan Reliance Fresh who visits the store every weekend.
I had been charged on my ICICI Debit card which initially the salesman said did not worked during card swipe and later my wife Sayali Shenwai's made the payments from her HDFC Debit Card for the same transaction for same amount of 2461.60.

As soon as I received and saw the sms from ICICI for my a/c being debited I reported the same within half an hour on 24th July in the store and was asked by Counter agent there to submit the statements which I did and the mail was marked to you.

Our Customer id is 2266111338384746 and here are the details and attachments.

ICICI Debit Card # "5318 0400 3912 7966" swiped for an amount 2421.60/- (Payment told unsuccessful by salesperson and a/c debited) with particulars 25-07-2011 MPS/RELIANCE FR/20110724050419/0 (debit reflected on 25th)
HDFC Debit Card  # "4214 2405 0752 7329  swiped for an amount 2421.60/- later for payment with Particulars 24-Jul-11 POS 4214240507527329 RELIANCE FRESH L


We have been following up with store management and Juwel Dasgupta since almost a month now with no response from your side. I am really very upset about this.
Kindly address the issue and credit back my ICICI savings A/C no 003901580944 for the amount of Rs.2461.60 asap.

Attaching the monthly statement from ICICI and HDFC for transaction reflecting 24th july in HDFC statement and 25th July in ICICI Statement as per End of Business a/c debited time and date.Please let me know if you have any further queries and resolve the issue as soon as possible.

Thanks,
Bipul Ranjan.

Business Analyst|Nvidia Graphics Pvt. Ltd.|Pune|India
Mobile: 9860272339




-----Original Message-----
From: Store_PUN 1198_BVDN [mailto:store_pun.1198_bvdn@ril.com]
Sent: Sunday, August 14, 2011 6:05 PM
To: Reshma Parab (Consultants); Dhananjay Bokil
Cc: Bipul Ranjan
Subject: Fwd: card swipe issue



----- Original Message -----
From: "Store_PUN 1198_BVDN" <store_pun.1198_bvdn@zmail.ril.com>
To: "Reshma Parab (Consultants)" <reshma.parab@ril.com>
Sent: Monday, August 1, 2011 9:25:11 PM
Subject: card swipe issue

Dear Madam,


A customer card was swiped and rs.2421.60/- was redemped from his account(icici bank)at 24th july.Details are mentioned below-

customer name:- Bipul Ranjan

Account:- ICICI Bank

Card No:-5318 0400 3912 7966

Shopping Date:- 24.07.2011

Bill Amount:- 2421.60

Time:-16:06:25

R One Card No:-22661118384746

Ph No:-9860272339

Email id:-branjan@nvidia.com


please take needful action..


Thanks & Regards

Juwel Dasgupta
9096512741

--
Thanks & Regards

Reliance Fresh,
Bavdhan (2198)
Pune - 020- 64730432

--
Thanks & Regards

Reliance Fresh,
Bavdhan (2198)
Pune - 020- 64730432
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Complaint

From: Vasundhara Rastogi <dl_vasu@yahoo.co.in>
Date: Sun, Aug 14, 2011 at 4:16 PM
Subject: Complaint
To: admin@reliancefresh.info

Respected Sir/Mam Greetings I would like to share it with you that I am an esteemed customer of the retail chain opened by you by the name of Reliance Fresh. It is a one stop shop for me. But in the recent past shopping there has been a headache. Despite there been four billing counters established by you most of the time only one counter is working. I have written a complaint earlier in the complaint book available in the store but things have not changed. When being asked why only one counter is working we get answer in very brusque manner that other counters will not be opened despite there being a long line of customers standing for billing.  Earlier when we asked the manager for this he used to resolve this problem but now he turns a deaf ear to our complaint. I cannot tell you the names of the persons working there as they do not wear their name tags but whatever information I can provide you I am providing it below: Reliance Fresh Limited WZ - F 50 & 51, Mangal Bazar Road, Milap Nagar, New Delhi-59 Ph. - 011-28565548 The branch code is #2361. I went to shop here last on 10 Aug 2011 at 18:29 hours only one counter was working and a long line of customers plied up when all of us resisted their tone of why only one counter will be working we got a answer that the person operating it is on break. I apologize for writing to you so late but I am writing with a hope that you will resolve this problem so that I can go to shop there. If there is any further information that I can provide you please let me know. Regards Vasundhara

MAIL RECD

From: <sankaralingama@sebi.gov.in>
Date: Sat, Aug 6, 2011 at 8:29 PM
Subject: Re: MAIL RECD
To: rpkathuria@rediffmail.com
Cc: admin@reliancefresh.info


Dear Sir,

Thanks for your immediate reply.

I went to the r/f outlet at Kharghar today by 19:00 hrs with the disputed product.  I asked the billing counter staff to bill for the disputed product.  It is still showing Rs.164/- for the item  which has an MRP of 146/-.

It is very unfortunate, no step was taken though I wrote to you on 04/08/2011 despite  we are advanced in communication system.  This could have been brought to the concerned official of that outlet , even if you are not with reliance fresh.

Just realise, the outlet has been selling the item with increased price of Rs.18/- for the last 8 days (as far as I know).  I got the refund.  But getting the refund is not my objective.

I expected on 04th August that I had written to the top level executive and it would get rectified on that day itself.  But, nothing happened.  Still  they are selling the product with increased price of Rs.18/-.

I would have appreciated an early action.  General public expect prompt response from the corporate.

I remain waiting for your reply and an apology from the stock incharge at Kharghar.

Yours

A. Sankaralingam

Think...before you print. Save paper, save trees, save the planet

RELIANCE ONE CARD NO.2266111159652544 - GRIEVANCE!

 
From: abhijeet gogoi <abhijeetswamiin@yahoo.co.in>
Date: Tue, Aug 9, 2011 at 8:38 PM
Subject: RELIANCE ONE CARD NO.2266111159652544 - GRIEVANCE!
To: RelianceOne Customer Service <customerservice@ril.com>
Cc: admin@reliancefresh.info, rpkathuria@reliancefresh.info

I had purchased items from your reliance store on two occasions.                                 (Kalyan- Landmark : Purnima Talkies) There was only one single line to make payment as other counters were not operating. This is obviously a cause for inconvenience. The price tag for item such as oil 15 litre was not there and nobody bothered to give prompt response. The response to customer is lacklustre.(I had to buy the item from local store.) The behaviour/approach of inexperienced and untrained new staff is also questionable. The item bought are not provided with home delivery although it is indicated that home delivery being free on the slip which is attached for your perusal. Tell me the criteria for home delivery as I would like you to refer the amount and weight aspect of items involved. What is your expectation from your customers in this regard i.e. to buy and carry off these items without any sort of help from your end.? The 25 kg rice purchased did not had the desired tag and the tag provided did not materialised.So,again I had to be in line for that particular item notwithstanding the makeshift arrangement of 5 times the tag being processed as indicated in the bill attached. Note : At any given point of time,the local supermarket is far better in all aspect. There are lapses in your service. Take necessary steps as Reliance Fresh is a customer driven product of Reliance. Revert. Regards, Abhijeet Gogoi

Misbehaviour by STORE MANAGER & STAFF.

 From: Praveen Chandra <chandra.pra@sify.com>
Date: Tue, Aug 9, 2011 at 1:24 PM
Subject: Misbehaviour by STORE MANAGER & STAFF.
To: admin@reliancefresh.info
Cc: customerservice@ril.com


Dear Sir,

I am a very old customer of Reliance One card no 6048 6310 1372 7402.
I went to Janak Puri C-62 DELHI-110058  Stores to buy veg and groceries.
I was billed for 2119.92 Rs by C/Card.The agent harassed me by
changing counters and the
manager & OTHER STAFF WAS VERY RUDE and behaved like goondas...............?
When I asked for home delivery , the guard started scolding me and the
manager absued me....
They have told me that they will not deliver my stuff and keep it in
their custody for ever....?
Very stupid behaviour by
reliance......................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Should I approach the concumer forum/court ............?
I have already lodged a complaint against Mr.Santsoh (Complaint No 848686)
on 9-8-11 at 12.40 Pm.
I have paid Rs 2119.92 and the store manager is not releasing my grocery.

Thanks and Regards
PRAVEEN CHANDRA.
C5A/282  F.FLOOR JANAKPURI DELHI-110058
9717011944

Re: reliance fresh chennai 127 arcot rd, church street is stinking

Dear Sir/ Madam,
 
We thank you for providing us with your valuable feedback.

We assure you that we will look into the required subject so that we can serve you with increasing efficiencies and best customer service in future.  We will get back to you shortly.

We appreciate your effort and apologize for any inconvenience caused.

Best Regards,
Customer Service Team
Reliance Retail Limited.

---

From: "admin" <admin@reliancefresh.info>
To: " customerservice@ril.com
Sent: Sunday, 7 August, 2011 11:03:39 AM
Subject: reliance fresh chennai 127 arcot rd, church street is stinking

From: Veerayan Kumaresan <vkr100@yahoo.com>
Date: Sun, Aug 7, 2011 at 10:15 AM
Subject: Re: reliance fresh chennai 127 arcot rd, church street is stinking
To: admin@reliancefresh.info, rpkathuria@reliancefresh.info, rpkathuria@rediffmail.com
Cc: vkr100@yahoo.com

PLEASE PASS ON THIS MESSAGE TO YOUR SUPERIORS....

> The Delight protiens limited at reliance fresh chennai 127
> arcot rd, church street is stinking with bad odour

> No body is even worried about the health and hygiene of the
> customers and employees as well

> NEED IMMEDIATE ATTENTION, PLEASE ENSURE 24 HOURS A/C IN THE
> PREMISES IS PROVIDED TO KEEP THE PERISHABLES IN TACT

> THIS IS IN THE PUBLIC INTEREST ELSE WOULD REACH CONSUMER
> FORUM

> Kumaresan Veerayan
> 9677029921
>

--- On Sat, 8/6/11, Veerayan Kumaresan <vkr100@yahoo.com> wrote:

> From: Veerayan Kumaresan <vkr100@yahoo.com>
> Subject: reliance fresh chennai 127 arcot rd, church street is stinking
> To: admin@reliancefresh.info, rpkathuria@reliancefresh.info
> Cc: vkr100@yahoo.com
> Date: Saturday, August 6, 2011, 9:40 PM

> Reliance fresh
>
> PLEASE PASS ON THIS MESSAGE TO YOUR SUPERIORS....
>
> The Delight protiens limited at reliance fresh chennai 127
> arcot rd, church street is stinking with bad odour
>
> No body is even worried about the health and hygiene of the
> customers and employees as well
>
> NEED IMMEDIATE ATTENTION, PLEASE ENSURE 24 HOURS A/C IN THE
> PREMISES IS PROVIDED TO KEEP THE PERISHABLES IN TACT
>
> THIS IS IN THE PUBLIC INTEREST ELSE WOULD REACH CONSUMER
> FORUM
>
> Kumaresan Veerayan
> 9677029921
>
>

"Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s).
are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any
review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is
strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email.
and delete this message and any attachments from your system.

Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email.
The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

Complaint against Reliance Fresh - Madinaguda - Hyderabad

From: Gangadhara Swamy <gaswamy@microsoft.com>
Date: Mon, Aug 8, 2011 at 3:10 PM
Subject: Complaint against Reliance Fresh - Madinaguda - Hyderabad
To: "rpkathuria@reliancefresh.info" <rpkathuria@reliancefresh.info>, "admin@reliancefresh.info" <admin@reliancefresh.info>

Hi

 

I want to complain regarding the Reliance Fresh Madinaguda Hyderabad shop. I have been visiting this shop for almost 2 yrs on every weekend and my average bill amount will be > 500 Rs most of the time.

 

My complaint is against the offers, the cashiers in this shop are not giving the offers which are quoted only if the customer asks they provide. It happened that I saw 20/- Rs off on a chocolate Horlicks and purchased that after going home I saw that 20/- off was not provided in the bill. When I went to the shop after one week I checked with one guy in charge (Rajesh), he said there is no offer on this product and but actually I showed him that the offer is there he said it was not there last week. It was already for last week as well. He finally told that he will not give the offer. This is really bad, when the offer is displayed it should be given to the customer and it is not there to cheat customers.

 

Can you be able to help me out with this or any contact number whom I can escalate??

 

Thanks,

   Swamy

reliance fresh chennai 127 arcot rd, church street is stinking

From: Veerayan Kumaresan <vkr100@yahoo.com>
Date: Sun, Aug 7, 2011 at 10:15 AM
Subject: Re: reliance fresh chennai 127 arcot rd, church street is stinking
To: admin@reliancefresh.info, rpkathuria@reliancefresh.info, rpkathuria@rediffmail.com
Cc: vkr100@yahoo.com

PLEASE PASS ON THIS MESSAGE TO YOUR SUPERIORS....

> The Delight protiens limited at reliance fresh chennai 127
> arcot rd, church street is stinking with bad odour

> No body is even worried about the health and hygiene of the
> customers and employees as well

> NEED IMMEDIATE ATTENTION, PLEASE ENSURE 24 HOURS A/C IN THE
> PREMISES IS PROVIDED TO KEEP THE PERISHABLES IN TACT

> THIS IS IN THE PUBLIC INTEREST ELSE WOULD REACH CONSUMER
> FORUM

> Kumaresan Veerayan
> 9677029921
>

--- On Sat, 8/6/11, Veerayan Kumaresan <vkr100@yahoo.com> wrote:

> From: Veerayan Kumaresan <vkr100@yahoo.com>
> Subject: reliance fresh chennai 127 arcot rd, church street is stinking
> To: admin@reliancefresh.info, rpkathuria@reliancefresh.info
> Cc: vkr100@yahoo.com
> Date: Saturday, August 6, 2011, 9:40 PM

> Reliance fresh
>
> PLEASE PASS ON THIS MESSAGE TO YOUR SUPERIORS....
>
> The Delight protiens limited at reliance fresh chennai 127
> arcot rd, church street is stinking with bad odour
>
> No body is even worried about the health and hygiene of the
> customers and employees as well
>
> NEED IMMEDIATE ATTENTION, PLEASE ENSURE 24 HOURS A/C IN THE
> PREMISES IS PROVIDED TO KEEP THE PERISHABLES IN TACT
>
> THIS IS IN THE PUBLIC INTEREST ELSE WOULD REACH CONSUMER
> FORUM
>
> Kumaresan Veerayan
> 9677029921
>
>

Grievance . Regarding Non functioning of SBI credit card at Reliance stores .

  From: Advocate.Akhil Gehlot <akg1144@gmail.com>
Date: Sat, Aug 6, 2011 at 11:08 PM
Subject: Grievance . Regarding Non functioning of SBI credit card at Reliance stores .
To: admin@reliancefresh.info
Cc: feedback.gesbi@ge.com


Dear sir,

 I am a regular visitor of Reliance fresh in Jaipur but every time i
get disappointed because whenever give SBI credit card at the cash
counter i have to get embarrassed as i get reply from the other end
"Sir its not functioning " and as i give some other credit card like
HDFC or ICICI it immediately works , its not once or twice it happens
every time.

I do hope you people will look in the matter as the same is concerned
with your reputation being an National Level Merchant.

Thanks & Regards

Akhil Gehlot
Advocate Rajasthan High Court Jaipur

Poor Service

From: Rohit Kumar <kumarkrohit@gmail.com>
Date: Fri, Aug 5, 2011 at 10:26 PM
Subject: Poor Service
To: admin@reliancefresh.info


Dear Sir,

I'm a retired Army Officer and visit your store at Sector-16, Panchkula often but todays incident has forced me to rethink on the subject.
Mr Manoj , a salesman at Sec-16 retail outlet has been ignoring the queue and obliging people with fewer articles to jump the line. An advise and caution fell on deaf ears and the persons with better civic sense standing in a queue awaiting their turn felt like fools. What are we expected to do under the circumstances. Create a chaos by breaking lines or stand mute spectators to an adamant man's behaviour.

I'm sure a polite but firm word to the violators would go along way in maintaining the civility, so desired by this country.

I'm not in favour of any punitive action against the individual but a word down the line to the supervisor and the individual will at least ensure that such actions are in notice of management. I'm sure it'll improve the decorum of the store and maybe get a few uncouth people to stand in line and await their turn. Its a small step towards improvement of general conduct this country so desperately requires. Call it CSR if you can.

Regards,

--
Capt Rohit Kumar,
+919876135999

COMPLAINT

From: <sankaralingama@sebi.gov.in>
Date: Wed, Aug 3, 2011 at 8:39 PM
Subject: COMPLAINT
To: admin@reliancefresh.info
Cc: rpkathuria@reliancefresh.info


Dear Sirs,

We purchased one no. of "Bournvita 500 Gm GUS" on 31/07/2011 from your store  at Kharghar, Navi Mumbai - 410 210.  The price mentioned in the bill is Rs.164/-  Bill.No. C6124  #0130 at 18:52:07 hrs on 31/07/2011.

However, the MRP on the  Bournvita ++  500 GM  is Rs.146/-.  This could be mere data entry mistake.  I do not know how many items are entered wrongly like this.

Today, my wife went to the store and enquired about this showing the bill.  Unfortunately, the store in-charge did not take cognizance of the issue and insisted that my wife should bring the product.   I wonder, why should one go with the product ?  The same would still be available in the shelf.  Is n't it ?

Please take up the matter with your staff at the above mentioned store (Tel.No.27742606- but nobody would pick up, try your luck) and let them correct the entry in their price data.  YOU CAN NOT REMAIN UNNOTICED.  When the issue was brought to the knowledge of the store in-charge, he should have understood the gravity and acted accordingly.  It is very lethargic at your store.

I'm about to go to the press.  Please resolve my grievance.

May I expect a reply from you and also from the store in-Charge ?

Regards

A. Sankaralingam
9969921961

Think... before you print. Save paper, save trees, save the planet

Complaint ....

From: U Ganesh Rao <ganesh.rao@bpl.in>
Date: Mon, Aug 1, 2011 at 4:47 PM
Subject: Complaint ....
To: admin@reliancefresh.info

Can I have the Email ID of the concerned for registering a Complaint.

 

Complaint : Wrong Billing.

Shop : Reliance Fresh, New BEL Road.

Shop Manager : Mr.Babu

 

Note : Not only did they do wrong billing but the Shop Manager was arrogant and adamant.

 

I have enclosed the scanned copy of the bill (Date:30.07.2011) and the item is highlighted (Okra – Only 250 gms taken but billed for 405 gms too).

 

I am a very regular customer but I am both shocked and disappointed and really don't know how many times this has happened to me.

 

Please note that I had taken this issue with them not for collecting the difference amount but to keep them informed that it should not happen to me or any other customer in future.

 

Regards

 

U.Ganesh Rao

Head-IT

Tel.No.080 26484350 Ext.2358

Mob.No. 098866 45631

 

 

 

"SAVE PAPER - THINK BEFORE YOU PRINT!"